SJSA Annual Report 2023-24

St John Ambulance Australia South Australia Ltd

Annual Report

St John Ambulance SA is a charity that has been supporting the wellbeing of South Australians for almost 140 years.

We help tens of thousands of people across the state each year through the delivery of health and medical services at events, first aid training and products, and social inclusion programs.

2023/24

Annual Report 2023/24

St John Ambulance SA

Acknowledgement of Country

St John Ambulance SA acknowledges and pays respect to Australia’s Aboriginal and Torres Strait Islander Peoples; the Traditional Owners of the Land on which we are fortunate enough to live, work and learn. We acknowledge their enduring cultural, spiritual and emotional connection to Country, and pay our respects to Elders past and present. Reconciliation Action Plan We are proud to work in a spirit of reconciliation towards a more diverse and inclusive St John Ambulance SA. Having completed our Reflect Reconciliation Action Plan (RAP), as an organisation we have been able to reflect on our cultural inclusivity and provide educational opportunities to members to understand and embrace the concept of reconciliation and apply it in their everyday lives. Our Reconciliation Action Plan Working Group (RWG) is comprised of passionate individuals who have championed the areas of relationships, respect, opportunities and governance in relation to reconciliation.

We have shared our skills and knowledge in first aid and social support with Aboriginal and Torres Strait Islander communities, and embraced opportunities to learn and understand more about Aboriginal and Torres Strait Islander cultures and their rich history. As we continue on our journey of reconciliation, we are close to completing our Innovate RAP and we look forward to continuing to work with Aboriginal and Torres Strait Islander Peoples and communities towards greater support and shared understanding.

Annual Report 2023/24

The charity that supports all South Australians

Motto The international and national work of St John follows the mottos which we align ourselves to today: For the Faith and in the Service of Humanity. We are part of the international St John movement – The Order of St John is formally known as The Most Venerable Order of the Hospital of Saint John of Jerusalem, first constituted by Royal Charter in 1888. Strategic Plan Co-designed with volunteers, staff and other stakeholders, Strategy 2025 is St John SA’s guide that will see us through to 2025. You can read our Strategic Plan online by clicking here or scanning the QR code.

St John Ambulance SA is a charity that has been supporting the wellbeing of South Australians for almost 140 years. We help tens of thousands of people across the state each year through the delivery of health and medical services, first aid training and products, and social inclusion programs. Community resilience and wellbeing are at the heart of everything we do, and our dedicated volunteers and support staff carry out our range of programs and activities to this end. To create a safe, supported, engaged and resilient South Australian community. Mission To ensure wellbeing of all South Australians is improved through St John SA’s delivery of innovative, client-centred and evidence-based health, community and educational products and services. All our work is underpinned by a professional network of volunteers and staff. Our vision and mission Vision

St John Ambulance SA

Contents

Our impact

6 8

Chair of the Board’s report Chief Executive’s report

10

What we do Health and Medical Services

12 14 16 17 18 20 22 24 26 28 30 32 34 35

Community Care First Aid in Schools

Youth

Education and products State Emergency Response

History and heritage

Year in review Community Care Chair’s report Training Services Chair’s report Chair of Operations report

Our people

Honours and awards Members of the Order Sponsors and supporters

Governance Governance statement

36 37 38 40

Regulatory and legislative environment

Our structure

Board

Funding Funding

42

Financials – Treasurer’s report Auditor’s and Director’s Declaration Independent Auditor’s report Statement of Comprehensive Income Statement of Financial Position (Balance Sheet) Statement of Cash Flows

Annual Report 2023/24

Our Impact

Volunteer Hours

33,545 First aid event duty hours 20,855 Training hours

13,460 Community Care hours 4,348 Heritage conservation hours

Healthcare professionals: 39

Event Responders: 90

Event Medics: 83

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St John Ambulance SA

Communities helped

1,692 Events & emergencies attended 18,387 Clinical & non-clinical patients

284 Community Care clients 10,001 School children first aid trained

Education & Products

310,376 Public training hours 41,478 Public training certificates issued

$3,140,128 First aid kits and equipment in SA homes, workplaces & cars

Our People

437 Health & Medical Services volunteers 293 Cadets

189 Community Care volunteers

193 Staff (83.6 full time equivalent) 27 Historical Society volunteers

$

Value of Volunteering Hours

$2,577,472 Health & Medical Services $637,734 Community Care programs

$206,008 History & Heritage conservation $3,421,214 Total value of volunteering hours

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Annual Report 2023/24

Chair of the Board’s report

It gives me great pleasure to report on the 2023 24 financial year in my second year as Chair of the Board of St John Ambulance SA. It has been another year of remarkable progress and community service. This year, we have been reminded of the depth of dedication that drives every aspect of our organisation, from our volunteers and staff to our supporters and sponsors. St John Ambulance SA continues to be a cornerstone of community care, resilience, and lifesaving efforts across South Australia. One of the greatest strengths of St John Ambulance SA is the diversity of volunteers who bring their skills, compassion, and commitment to our organisation. This year, 437 Health and Medical Services volunteers worked tirelessly to provide care and support at events across the state, as well as the high level of logistical support that is required behind the scenes. Alongside them, our 189 Community Care volunteers have made a significant impact, particularly for older and vulnerable South Australians. These volunteers help combat isolation and improve access to essential services, making a tangible difference in the lives of those they serve. Our 293 youth members, representing the next generation of leaders, have been actively involved in developing their skills and contributing to the organisation. Through their participation in St John programs, they are learning valuable life skills while embodying our core values. Meanwhile, our 27 Historical Society volunteers have continued their vital work in preserving and curating the history and heritage of St John. Their efforts ensure that future generations will appreciate the rich legacy of our organisation, both through our museum and broader historical preservation activities. We are also fortunate to have the talent and dedication of our St John Band members, who contribute to the community through their musical performances and support for our events.

Mary Patetsos AM Chair of the Board

We are well-positioned

to meet future challenges and continue making a profound difference in the lives of South Australians.

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St John Ambulance SA

I would also like to extend my sincere thanks to my fellow Board Directors and committee members, who generously donate their time and expertise to guide the organisation’s work. In particular, our committee members from the Ophthalmic Committee, Community Care Committee, Audit, Risk and Compliance Committee, and Clinical Governance Committee have all played a critical role in ensuring our ongoing success. Each year, the Board sets out a strategy for the organisation to work to, outlining the focus of activities for the year ahead. I am very pleased to report that nearly every business plan activity was either completed or is well on the way to achieving completion – a testament to the hard work of our staff and volunteers in support of our mission. Some key initiatives achieved to this end include: • An increase in the number of students participating in our First Aid in Schools program • The implementation of our SJx first aid training delivery method • Training a cohort of volunteers in specific mental health training • Implementing new patient transport services and extending the community transport trial • Undertaking two lottery fundraising programs • Installing solar panels across three St John properties These activities and more have seen us innovate and expand our services, ensuring that St John remains a leader in health and medical services, emergency preparedness, first aid training, and community care. One of the core activities we are so widely known for is our Event Health and Medical Services. In the last year, we proudly attended over 1,600 events and had more than 18,000 patient presentations, providing essential health services across South Australia. Our volunteers contributed more than $2.5 million worth of volunteer hours, significantly reducing the burden on the public health system while supporting the wellbeing of countless South Australians. These efforts have strengthened our state’s capacity to respond to emergencies and serve the community with exceptional care.

As a self-funded charity, St John Ambulance SA relies on the generosity of our supporters, sponsors, and donors. The grants we receive, and the commitment of those who choose St John for their first aid training, equipment, and Health and Medical Services, are what enable us to continue our lifesaving mission. Every person and organisation that partners with us is contributing to a stronger, safer community. On behalf of the Board, I express our deepest gratitude for this vital support. I would also like to acknowledge the excellent leadership of our CEO and Executive Team, who have guided the organisation with skill and vision through another year of achievements. Their leadership, combined with the hard work of all our volunteers and staff, has ensured that St John Ambulance SA remains a trusted and reliable organisation, committed to safeguarding the health and wellbeing of South Australians. In the year ahead of us, I am confident that St John Ambulance SA will continue to thrive, building on the solid foundations we have laid. With the ongoing support of our community, volunteers, and partners, we are well-positioned to meet future challenges and continue making a profound difference in the lives of South Australians. Thank you to everyone who has contributed to our mission over the past year. Together, we are creating a safer, healthier, and more compassionate community for all.

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Annual Report 2023/24

Chief Executive Officer’s report Each year that I have had the privilege of being the Chief Executive Officer at St John Ambulance SA has felt busier and even more fruitful than the last. I am proud to have led an amazing team of volunteers and staff through another successful financial year. I wish to extend my sincere thanks to the entire team for their dedication and contributions, which have been crucial in making this year such a success.

Across the organisation, 976 volunteers and 83 FTE support staff carried out our lifesaving work. The tireless commitment of each individual to our mission and vision continues to drive St John Ambulance SA in building a safer and more resilient South Australian community. What was once known as our Event Health Services arm has evolved into Health and Medical Services over the past year, better reflecting the capacity and capability of our services. Much work has gone into this evolution, including the introduction of a Non Emergency Patient Transport service, the addition of Lifepak 15 cardiac monitors across our Event Medical services, and an expanded clinical workforce to meet the sector’s increasing demands. In May 2024, I was thrilled to be part of another remarkable program launch: the Ambulance Wish SA program—a collaboration between Palliative Care SA, St John Ambulance SA, and Flinders University. This touching initiative grants final wishes to people with life-limiting conditions, allowing them to create precious memories with loved ones. St John Ambulance SA proudly supplies the Wish Ambulance, and our Ambulance Officers provide safe transport for wish recipients. Within the Community Care program, it has been heartwarming to hear stories of the meaningful impact our volunteers have had on their clients’ lives. We have also been able to expand our Community Transport service, supporting individuals in getting to medical appointments, accessing social services, and enjoying social outings. The positive impact of Community Care

Mark Groote Chief Executive Officer We have an incredible community in South Australia, one that we are proud to serve every day.

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St John Ambulance SA

services on older and vulnerable South Australians cannot be overstated, as they help combat loneliness, social isolation, and health decline. Another of our programs with a broad-reaching, lifesaving impact is the First Aid in Schools program. Delivered free of charge to primary school children, this charitable initiative taught just over 10,000 kids last year—10,001 to be exact! We hear many examples of children who have been able to administer first aid to a parent, grandparent, or sibling, saving lives. We are incredibly passionate about this program, and I thank everyone who continues to donate and attend fundraising events, such as our Golf Day, in support of this program. We know how vital first aid knowledge is, and it’s encouraging to see the South Australian community recognise its importance as well. Over the past year, we issued 41,478 first aid certificates to participants in our public courses. This translates into more workplaces, families, and communities equipped with the knowledge to respond in emergencies. In addition to training, having the right equipment is essential for saving lives. That’s why our ability to supply vital first aid kits and products goes hand in hand with the training we provide. We are grateful to the South Australian government for recognising this need and introducing the Automated External Defibrillators (Public Access) Bill, spearheaded by Hon Frank Pangallo MLC. The first phase of this legislation takes effect on 1 January 2025, and we are honoured to be selected as a panel provider for the supply of Automated External Defibrillators (AEDs). There is no doubt that this important legislation will save lives. We know that for every minute without access to a defibrillator after sudden cardiac arrest, survival rates decrease by 10%. I am proud that South Australia is leading the way in saving lives from sudden cardiac arrest, and particularly that St John Ambulance SA played a key role in advocating for this change. Our volunteers are also at the forefront of responding to cardiac arrests. We have numerous instances where St John volunteers have responded to sudden cardiac arrests at events, applying defibrillators and providing CPR to save lives. Collectively, St John volunteers undertook over 20,000 hours of training last year to hone their skills

and prepare for situations like these.

Whether in our Event Health and Medical Services, Event Support, Community Care, Youth, Historical Society, or Band areas, every volunteer makes a difference and contributes to the social fabric of our community. Volunteers are special people who give their time and skills to improve the lives of others, and we are fortunate to have such an incredible group of people who live the values of our organisation while supporting the South Australian community. As a self-funded charity, we rely on the support of sponsors, donors, and community members who make our work possible. Whether you’ve attended a first aid course, purchased a first aid kit, bought a St John Lottery ticket, attended a fundraising event, or provided in-kind or financial support, your contribution is deeply appreciated and essential in sustaining our lifesaving work for generations to come. I also want to thank our dedicated Board directors and committee members, whose expertise and guidance continue to shape the organisation’s success. Furthermore, my Executive Team comprises outstanding leaders in their respective areas, and I thank them for their continued support and hard work, which have once again produced fantastic outcomes. To everyone I’ve had the pleasure of working with or crossing paths with on this journey, I thank you for your support of St John. We have an incredible community in South Australia, one that we are proud to serve every day. With all we have achieved over the past twelve months, I look forward with great anticipation to what the next year will bring for St John Ambulance SA.

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Annual Report 2023/24

St John SA is the leading provider of event health and medical services in South Australia. With a dedicated team of volunteers and staff, we have an unmatched state wide capability that enables us to excel at managing a broad range of events. From major stadium concerts to school fairs, our highly skilled team are trained to respond to all manner of medical presentations. Community is at the heart of everything we do at St John SA, and there is no greater benefit to the community than saving lives. Health and Medical Services

Volunteer Teams

Adelaide Central Arno Bay Campbelltown Event Comms Gawler Logistics Lower North Limestone Coast

Mitcham Mt Barker Murray Bridge Noarlunga

Unley Victor Harbor West Torrens Whyalla Woodville

Playford Prospect Pt Lincoln Pt Pirie

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St John Ambulance SA

Reducing the impact of injury and emergency Lowering the burden on the state’s healthcare system Our health and medical services teams attend events every week of the year, including major events at Adelaide Oval, as well as smaller events like school sports days and fairs. Their presence at these events reduces the impact of injury and the need for hospital visits.

Events

1,692 Events attended 4,144 Clinical patients treated

Education & Products 18,387 Total patient presentations * 6 Major venue coverage 284 Community Care clients 2,913 School children first aid trained $2,577,472 1 Total value of volunteering hours (duty and training) 20,967 Training hours

2,050 Events & emergencies attended 17,000 Clinical & non-clinical patients Qualifications and training A continual national skills competency program ensures all volunteers are accredited to deliver the latest healthcare techniques.

33,545 Duty hours 20,967 Admin/other support hours

Volunteers Our network of dedicated volunteers give their time, care and expertise to support the South Australian community.

437 Adults 11 BRT events covered

Bicycle Response Team (BRT) BRT crews use bikes kitted out with medical equipment, navigating crowds for a rapid clinical response.

1 The updated volunteer dollar replacement hourly rate figure for 2023/24 is $47.38 per hour and was provided by Volunteering SA/NT. The basis of this calculation is taken from the biannual Australian Bureau of Statistics (ABS) average weekly earnings figures for Australia. This methodology follows Associate Professor, Dr Lisel O’Dwyer’s (previously Prof Duncan Ironmonger) approach to calculating a dollar value figure for volunteering, and is one of the calculations that forms the overall value of volunteering figure.

* This is an approximate figure that includes both clinical and non-clinical interventions.

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Annual Report 2023/24

Community Care

Our team of caring and dedicated volunteers are matched one-to-one with clients based on shared interests and goals to build an empowering volunteer-client relationship. The Community Care program has a wellness and reablement focus to allow for clients to retain independence and continue to live their lives in a way that is meaningful to them. Volunteers and clients both gain so much from our program. One such example is our volunteer Judy, who joined us in 2021 and currently supports four clients and takes on additional fill-in shifts when needed. During one of these shifts, she met a client, and they’ve since developed a lovely social connection. Judy, who loves camping and is the secretary of a local caravan group, once took the client through a carwash during a visit. It was a first-time experience for the client, who excitedly called her daughter from inside the carwash. Now, they have a tradition of completing “firsts” together, like enjoying fish and chips at the beach or exploring nearby towns. The client eagerly looks forward to each new adventure. Judy brings the same energy to her other clients, including one in a nursing home, where they share stories and memories. Judy truly embodies the saying, “the smallest act of kindness is worth more than the greatest intention.” enjoyment and meaning in life through support and companionship to older South Australians and those at risk of social isolation. The St John SA Community Care program is focused on creating a sense of purpose,

4 COMMUNITY CARE REGIONS IN METROPOLITAN ADELAIDE

North East South West

SPECIALISED SERVICES PROGRAM (METRO-WIDE) - Treasured Stories Program

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St John Ambulance SA

Community Care program Extending the gift of friendship as a volunteer can include home visiting or outings, help with shopping or a friendly chat, to improve quality of life. Our People

306 Community Care clients 189 Community Care volunteers

8 Community Care support staff

Funding Commonwealth Government Department of Health – Commonwealth Home Support Program (CHSP) The St John SA Aged Care Volunteer Visitor Scheme is Funded by the Australian Government. Commonwealth Home Support Program Funded by the Australian Government Department of Health. Visit the Department of Health website: www.health.gov.au for more information. Although funding for this program has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government. 3 The updated volunteer dollar replacement hourly rate figure for 2023/24 is $47.38 per hour and was provided by Volunteering SA/NT. The basis of this calculation is taken from the biannual Australian Bureau of Statistics (ABS) average weekly earnings figures for Australia. This methodology follows Associate Professor, Dr Lisel O’Dwyer’s (previously Prof Duncan Ironmonger) approach to calculating a dollar value figure for volunteering, and is one of the calculations that forms the overall value of volunteering figure. Volunteers Our compassionate and devoted volunteers make a meaningful difference in the lives of our clients by building bridges to community involvement, independence, self-esteem and confidence. 13,460 Volunteer hours $637,735 Value of volunteering hours 3

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Annual Report 2023/24

First Aid in Schools First Aid in Schools fits within the South Australian Curriculum, Standards and Accountability Framework and the Australian Curriculum: Health & Physical Education Learning Area.

School participation

The First Aid in Schools (FAiS) program is a community initiative that St John SA provides to primary schools free of charge. FAiS teaches vital first aid skills to students from Reception to Year 6, covering topics such as how to call an ambulance, dealing with an unconscious person, fundamental first aid principles, and even cardiopulmonary resuscitation (CPR) for older students. These skills are vital for life and we’re hopeful that early first aid education means these students will remember the importance of first aid and be active contributors to community resilience and safety throughout their life.

87 Schools involved 10,001 Student graduates Trainers A team of specialist trainers

instills the skills and confidence to respond safely to emergencies, with students able to continue an interest through the St John SA Youth Development program. 2 Trainers 1 (0.4 full time equivalent) Staff coordinator

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St John Ambulance SA

Youth Development

293 Cadets 6,639 Cadet hours 1 Grand Prior awards 41 Proficiency certificates 13 Youth leadership course participants

Our Youth Development program teaches first aid skills to children aged 11 to 17. Once qualified they can start attending selected events and providing first aid to our community under the supervision of our highly qualified adult members. Beyond first aid, our young people learn a range of important life skills that see them develop the tools, confidence and compassion to contribute in a positive way to their community. Youth members can attend a range of fun camps and competitions and even earn proficiency badges and SACE points along the way. A number of personal development and leadership opportunities are available to empower our youth to explore their potential. We focus on providing a fun, safe and engaging platform for young people to contribute to the community whilst developing key first aid, life and social skills.

19 cadet teams Blackwood Campbelltown

Gawler Marion Mallala Mitcham/Col Light Gardens Mt Barker Mt Gambier Noarlunga

Playford Prospect Pt Adelaide Pt Pirie Tea Tree Gully Unley West Torrens Whyalla Woodville

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Annual Report 2023/24

Education & Products

Since 1883, St John has been saving lives and empowering the community through first aid training courses and products. As the leading provider of first aid training in South Australia, St John offers a range of accredited and non-accredited first aid courses to suit all industries and skill levels. Ranging from basic resuscitation to advanced life support, and even various industry-specific courses, there’s a course to suit every need. St John SA is an approved training provider with SafeWork SA and a member of the Australian Resuscitation Council. All first aid course content is regularly audited against requirements for the Registered Training Organisation governing body, the Australian Skills Quality Authority. Our extensive range of first aid products allow businesses, communities and individuals to be first aid ready and increase their emergency preparedness. All products are TGA approved and conform to all applicable standards. Alongside our range of products, we also offer restocking services for South Australian businesses. Our team will audit and replenish the contents of kits to ensure they are always ready for first aid accidents and emergencies. Knowledgeable St John First Aid Advisors can also conduct a St John Safe Workplace First Aid Assessment to help businesses identify their first aid requirements and remain compliant. Learning how to save a life Accredited and non-certificate training courses are delivered at St John SA training centres across the state, and on-site at participant venues. 310,376 Public first aid training hours 41,478 Public training certificates issued

First aid kits: 19.08%

Books, posters & stickers: 0.41%

Components: 37.96%

Defibrillators: 42.56%

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St John Ambulance SA

New in 2023-24 We introduced a new first aid training method: SJx was introduced to our flagship first aid course, Provide First Aid. Our new SJx or ‘St John Experience’ delivery method is a modernised approach to training delivery that incorporates immersive technology to deliver a high-quality, enhanced training experience.

23 public training venues Adelaide

Berri Clare Elizabeth

Gawler Kadina Kent Town Marion Modbury Morphett Vale Mount Gambier Mt Barker Murray Bridge Prospect Pt Augusta Pt Lincoln Pt Pirie Tanunda Unley x2 Victor Harbor Whyalla Woodville

Tailored training courses Bespoke courses are provided to organisations like MFS, SAPOL, Allwater, SA Power Networks, SA Water and schools. 3,978 Tailored course training certificates

St John Ambulance (SA) delivers nationally recognised training and assessment on behalf of St John Ambulance Australia (RTO 88041).

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Annual Report 2023/24

State Emergency Response

As a community organisation operating purely for the benefit of the South Australian community, we take our role in the State Emergency Management Plan very seriously. St John SA is a participating organisation within the Ambulance Services Functional Support Group of the State Emergency Management Plan, increasing the state’s preparedness, response and recovery capacity in the event of a State Emergency. We can readily mobilise responders to provide support to emergency services during times of bushfires, floods, extreme weather events, and unprecedented events like we experienced with the COVID-19 pandemic.

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St John Ambulance SA

Strengthening SA’s ability to prepare, respond and recover from emergency Responsibilities Provide a structured command, communications and logistics capacity under the Ambulance Services Functional Support Group: • Activate/deploy personnel • First aid/casualty triage (on scene/treatment centres/hospitals/welfare facilities) • Patient evacuation (excluding rescue) • Communications Working relationships with key stakeholders Established working relationships with key emergency service providers enable us to respond cohesively. Emergency services stakeholders: SA Police SA Ambulance Service Country Fire Service

Readiness to respond First response crews are backed by state wide infrastructure including fleet vehicles, comprehensive medical equipment, command, communications and logistics capabilities. 3 Ambulances 26 Support vehicles (stretcher bearing) 10 Support vehicles (non-stretcher bearing) 1 Command/communications unit 1 St John SA State Operations Control Centre State-wide resources/coordination 437 Operations adults 24/7 State duty officer & disaster response coordinator, pagers & Government Radio Network

State Emergency Service Metropolitan Fire Service SA Sea Rescue Squadron Surf Life Saving SA

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Annual Report 2023/24

History & Heritage

St John SA establishes a single State Ambulance Service.

St John Ambulance Brigade formed providing first aiders at events.

St John Ambulance Australia granted status of Commandery.

St John begins in South Australia teaching First Aid.

1885

1888

1914

1936

1941

1946

1952

1988

Queen Victoria grants St John the status of a British Royal Order of Chivalry.

Cadets established in South Australia.

St John Ambulance Australia becomes a Priory.

St John Ambulance Historical Society in SA founded.

Community Care program established (first known as Neighbourhood Care).

1991

1992

Ambulance service transitioned to SAAS.

St John SA celebrates its 135 th anniversary.

Became a Company Limited by Guarantee.

First Aid in Schools program established.

2022

1999

2023

2020

2015

2013

2004

Role formalised under the State Emergency Management Plan.

St John adopts multi-national leadership (priories other than London’s Grand Priory).

Became custodians of Adelaide Carols by Candlelight.

Bicycle Response Team launched.

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St John Ambulance SA

Our dedicated team of Historical Society volunteers work tirelessly to collect, manage, preserve and research artefacts that reflect the history of the Order of St John and St John Ambulance. Many of these elements are on display in the St John SA Historical Museum at Brighton, which is open for members of the public to enjoy. Coupled with the extensive knowledge our Historical Society volunteers have of St John, the museum is a treasure trove of St John international history and memorabilia that dates back to 900 years ago. Each year, a Historical Seminar is held where the St John Historical Societies across Australia gather and subsequently publish an annual journal. This journal holds a captivating record of the St John history that ensures these important stories and moments in time are documented for future generations to enjoy. 187 Museum visitors 27 Volunteer members 4,348 Volunteer hours contributed $206,008 Value of volunteer hours 2

Visit the museum: 7 Arundel Road, Brighton Fridays: 10:30am-12:30pm Sundays: 1:30pm-3:30pm

Group visits can be arranged by contacting museum@stjohnsa.com.au

Follow the Historical Society Facebook page for more information: facebook.com/StJohnSAHistoricalSociety

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Annual Report 2023/24

Community Care Chair’s Report The 2023/24 financial year has been a period of growth and transformation for our Community Care Program. It has been a pleasure to hear the stories of the profound impact our volunteers have had on the lives of our clients. Our hardworking staff have also continued to deliver programs that meet the diverse needs of those we serve across metropolitan Adelaide. Our volunteers are at the heart of our organisation,

making a difference by combating social isolation and providing much-needed companionship to our clients. Their commitment has not only addressed practical needs but also fostered a sense of belonging and connection for clients who might otherwise feel isolated. One particularly impactful story is that of Young, a new arrival from South Korea, who joined us to improve his English and build social connections. Adjusting to life in Australia with his 12-year-old son, Young was initially concerned about the language barrier. However, through regular visits with his 95-year-old client, they formed a deep bond that transcended cultural differences. Their connection grew so strong that Young was invited to the client’s family gatherings. This sense of inclusion gave Young a renewed sense of purpose, while his client experienced joy and companionship during a challenging time. Stories like Young’s highlight the crucial role our volunteers play in enriching their own lives as well as those of the clients they support. Volunteering is mutually beneficial and reinforces the importance of community involvement in aged care. Volunteers like Young truly embody the spirit of giving that defines our organisation. The year saw several significant developments in our services. One of our major achievements was securing operator accreditation for our Community Transport Program through the Department of Infrastructure and Transport. This accreditation, valid for the next decade, allows us to continue providing vital transport services to those in need. Over the past year, 1,071 individual transports were delivered by volunteers,

Sef van den Nieuwelaar Chair of Community Care I would like to express my heartfelt gratitude to our volunteers for their unwavering dedication and to our staff for their steadfast commitment to the success of our programs.

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St John Ambulance SA

enabling clients to maintain their independence and access essential services.

incredible dedication of our 189 volunteers. Their commitment is evident in the thousands of hours they devoted to helping those in need, bringing companionship, joy, and a renewed sense of belonging to those they serve. This culture of care and inclusion is at the core of our organisation’s values and is central to the impact we have in the community. As we look toward the coming year, our focus remains on adapting and evolving our volunteer led services while continuing to deliver high-quality programs. Our priorities include strengthening volunteer recruitment, enhancing training programs, and exploring new initiatives to better support both clients and volunteers. We are committed to providing volunteers with the resources they need to continue making a positive impact in the lives of our clients. I would like to express my heartfelt gratitude to our volunteers for their unwavering dedication and to our staff for their steadfast commitment to the success of our programs. Their contributions go beyond practical support, fostering a sense of community and connection that is invaluable. I would also like to extend a special thank you to the Community Care Committee members, including Emma Hinchey, Richard Hearn and Shane Bolton, who give their time to support the ongoing governance and progress of our program. Through the dedication and compassion of our volunteers and staff, we can continue to make a lasting and meaningful difference in the lives of those we serve. I look forward to another wonderful year ahead for Community Care in 2024/25.

In July 2023, we transitioned from the Community Visitors Scheme to the Aged Care Volunteer Visitors Scheme, securing funding until June 2026. This shift has allowed us to continue providing essential social support to those who are socially isolated. Additionally, our Commonwealth Home Support Program Social Support Individual funding was extended until June 2025, further enabling us to help clients maintain their independence and engage actively with their community. To ensure continued success, a restructure of the Community Care team was carried out early in 2024. This introduced roles aligned with specific programs and services, as well as casual home support positions. These changes were implemented to strengthen service delivery and ensure adaptability as we prepare for the Federal Government’s new Support at Home program. Recruitment of new volunteers remains a priority, and we have actively promoted volunteering through various community events. These events included: • Westfield Marion Volunteer Recruitment Stall – July 2023 • Westfield West Lakes Volunteer Recruitment Stall – August 2023 • Disability Ageing and Lifestyle Expo – October 2023 • Westfield Tea Tree Plaza Volunteer Recruitment Stall – February 2024 These efforts have allowed us to engage with potential volunteers, showcasing the benefits of joining our organisation and the positive impact they can have in their communities. We will continue to focus on these initiatives to ensure we attract dedicated individuals who are committed to making a difference. Over the past year, our volunteers contributed 13,460 hours of service, valued at $637,734. These figures are impressive, but the real impact of our volunteers extends beyond the numbers. Our Community Care Program supported 306 clients across metropolitan Adelaide, thanks to the

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Annual Report 2023/24

Training Services Chair’s Report When we ask, “why are we here?” and why St John is here, there are a multitude of reasons that spring to mind. When we ask the public what St John is here for it is a lot clearer, St John saves lives. The public sees St John saving lives in uniforms at events and by teaching first aid and resuscitation. We have the opportunity to save more lives by teaching how to do it than by actually doing the resuscitation at the time.

To be effective in its role of saving lives, our teaching delivery needs to be both correct and well taught. This year the Clinical Governance Committee (CGC) became a subcommittee of the Board and the governance of our public teaching as well as our in house teaching is clearly identified as a core business for the CGC. The future years will see a continued focus on quality and content of delivery as a means of saving lives. This year our 26 Commercial Trainers and 10 Volunteer Operations Trainers have delivered more than 2,600 courses and trained over 41,700 individuals, all of which could potentially have the opportunity to save a life. It does not take many lives saved because someone had the confidence and knowledge to attempt resuscitation to justify all the effort and hard work that goes into delivering training. This investment in life applies regardless of whether the life is saved by our uniformed volunteer or a member of the public we have trained. Teaching methods changed this year with the widespread implementation of SJx (St John Experience) delivery of first aid and Basic Life Support. The SJx program offers a modernised approach to training that incorporates immersive technology that employs a scenario-based approach. This provides consistent messaging in the training, while providing a more realistic and relevant training environment for participants.

Prof. Hugh Grantham Chair of Training The future

years will see a continued focus on quality and content of delivery as a means of saving lives.

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St John Ambulance SA

The SJx program should be looked on as a stepping stone along the journey to continually improving the effectiveness of our training as we continue to focus on the ultimate goal of ensuring that a member of the public will have the confidence and competence to resuscitate somebody.

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Annual Report 2023/24

Chair of Operations’ Report

I am pleased to present the Chair of Operations Report for the 2023-24 financial year, a year that has seen continued growth and development within St John Ambulance SA’s operational activities. I would like to begin by extending my sincere thanks to our extraordinary volunteers. Their ongoing dedication, sacrifice, and commitment has resulted in enormous positive impact on the South Australian community. Throughout the past year, our volunteers contributed an outstanding 33,545 duty hours, 20,855 training hours, and 20,967 administrative support hours. More importantly, these hours reflect the time and energy our volunteers dedicate to keeping our communities safe, well-prepared, and supported at events and during emergencies. Their contributions not only reduce the burden on our health system but also enhance the wellbeing and resilience of South Australians. I cannot thank our volunteers enough for the incredible role they play in our operations and in the wider community. In the operations training space, nearly 50 members completed the new Event Medic Program over the past year. This includes both existing Event Medics upgrading their qualifications and experienced Event Responders upskilling to the new scope of practice. By the end of 2024, we anticipate all pre-existing Event Medics will have completed their upgrades, which is a significant boost to the clinical capability of our team. Additionally, another 43 new members completed their Event Responder Program, further strengthening our volunteer base. One of the key operational improvements this year was the redesign of our volunteer onboarding process. By streamlining this system, we have ensured that we are matching the right volunteers with the right opportunities more efficiently. This approach has allowed us to attract volunteers with specific skills and align them more effectively with roles that suit their strengths, which has been beneficial for both Their efforts, valued at over $2.5 million, represent a vital contribution to the South Australian economy.

Emeritus Professor Bill Griggs Chair of Operations

The dedication of our volunteers

is the foundation of everything we do.

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St John Ambulance SA

volunteers and the organisation.

Another significant event in the last year was our Leadership Workshop in February 2024. This workshop brought together volunteer leaders from across the state to reflect on our achievements in 2023 and to plan for the future. Importantly, we focused on how we can continue to incorporate St John’s values into leadership practices to inspire and motivate our teams. Looking ahead, we are excited about the future of our operations. We remain committed to enhancing our processes, resources, and volunteer opportunities to better serve the South Australian community. The dedication of our volunteers is the foundation of everything we do, and I am confident that with their continued support, St John Ambulance SA will remain at the forefront of first aid care and emergency preparedness in our state. Thank you again to all our volunteers for your exceptional contributions. Your efforts continue to make a profound difference in the lives of those we serve.

We also introduced new event support roles, providing a pathway for volunteers to contribute in non-clinical capacities while still meaningfully supporting our mission. This change in terminology reflects our ongoing commitment to diversity and inclusive language, ensuring that everyone who wants to volunteer with St John feels valued and welcomed, regardless of their background or skill set. In response to feedback from our volunteer teams, we rolled out new training equipment this year to ensure regions have access to fit-for-purpose tools that match their new training levels. This initiative is part of a broader commitment to upgrading our resources, and we hope to continue the rollout so that all teams have the equipment they need to perform at their best. In addition, we upgraded our Response First Aid (RFA) kits and training kits to reflect the new levels of training our volunteers are undertaking. On the uniform front, we introduced polo tops as part of our standard uniform, offering a more comfortable and cost-effective option for our volunteers during the hot summer months. This change was well-received and demonstrates our ongoing efforts to ensure our volunteers are supported in all aspects of their role. Our reward and recognition program also continued this year to show our appreciation to our volunteers. In a time of rising cost-of-living pressures, it was particularly important to us to acknowledge and celebrate the hard work of our team. This program is a vital way of saying “thank you” to our volunteers and ensuring they feel valued for their contributions. In line with our focus on adaptability, we introduced more short-term volunteering opportunities, particularly in emergency management and community preparedness. These roles allow volunteers to engage in meaningful work that fits within their availability while still contributing to the broader goals of our organisation.

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Annual Report 2023/24

Our People

St John Ambulance SA is able to exist and provide a high level of care and support to the South Australian community thanks to the incredible people who make up the organisation. Our volunteers and staff are the driving forces behind our charitable work, and we strive to do everything we can to support those that make our community work possible. Commitment to training We invest in our people through ongoing training and resources, best practice governance and stringent safety standards, in line with legislation and mandatory requirements.

Volunteers and staff receive a thorough induction, screening and role specific training upon joining, continuing throughout their career. This includes Workplace Health and Safety, Bullying and Harassment awareness and Child and Vulnerable Persons protection training, but also access to a Continuous Development Program, which entails disciplines such as leadership or training and assessment.

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St John Ambulance SA

Volunteers 953 in total

Staff 193 in total (83.6 full time equivalent)

Gender MALE 39.6%

Gender MALE

FEMALE

FEMALE NON-BINARY

59%

0.5%

41%

58%

OUR VOLUNTEERS

PROGRAM DELIVERY 8 Health & Medical Services 97 Community Care

Operations volunteers

437

Cadets 293 Community Care volunteers 189 Historical Society 27 Board Members 9 Band 4 Ophthalmic 5 Audit, Risk and Compliance 4 Community Care Committee 2 Clinical Gov. Committee 5

SOCIAL ENTERPRISE

Marketing/Fundraising

4 6

Lottery

Education (including Trainers)

41 12

Sales

SUPPORT

Finance

6 2

CEO Office

HR/Volunteer Services 6 Information Technology 2 Infrastructure/Assets 2 Warehouse 4 Corporate & Commercial 1 Operational Services 2

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Annual Report 2023/24

Honours & Awards

Once again, we celebrated the St John SA Awards Day and Investiture Ceremony in the gardens of Government House, generously hosted by Her Excellency the Honourable Frances Adamson AC, Governor of South Australia and Deputy Prior of St John in South Australia, and Mr Bunten. This occasion gives us the opportunity to award our people and our community supporters for their ongoing commitment and exceptional service to the community in the presence of family, friends, colleagues and special guests.

Operations Awards Presented by Dr Bill Griggs, Commissioner Awarded for 5 years of efficient service Benjamin Adams Cameron Angus Taylor Bayly Yonathon Boyle Kyle Burton Tanetta Cameron Gregory Chenoweth Monica Codr Wayne Cornish Elizabeth Cowan Ruth Currie Suzanne Dickson-Caton Jennifer Englert Marissa Fusco Danielle Glynn Alison Hanks Paul Hondrovasilopoulos Christopher Kenny Delenn Knight Jarred Lloyd Rebecca McCauley Lynette Mitchell Jason Perry Heather Dodd Shirley Duncan David Duncan Kylie Ellison

10 Years of Service Suzanne Hinton Kerry Whitehead 15 Years of Service Finizia Ellis Pauline Gower Adriana Parente-Marenkovic Karen Rae 20 Years of Service Helen Kubenk CEO Commendation Mae White Yvette Hawke Mark Seja Service and Recognition Awards Presented by Mary Patetsos, Chair of the Board Silver Commendation Tanetta Cameron NSW RFS Commendation Awards Alexander Stevens Kim Yap Dr Bill Griggs Nathan Freeman Peter Lorimer Service and Recognition Awards Presented by Dr Bill Griggs, Commissioner Commissioner’s Badge Davey Dickson-Caton Blake Bilsborrow Presented by Cameron Oxley, Chancellor Grand Prior’s Badge Award Daniel Everett Hamish Westbury Lily Thai (award is being accepted by Danika Pederzolli on behalf of the family)

Kate Drummond Nathan Freeman Sean Jolly Jenny Kittel John (Ian) McGeachie Bonifacio (Bon) Taddeo

Stephen Pulbrook Peter Lorimer Craig Westbury Paul Stokes Jeff Tozer Leanne Psarombas

Carol Wootton Aaron Yeoward

Community Care Awards Presented by Sef van den Nieuwelaar, Chair of Community Care Frank Davidson Community Care Award Margaret Watson Awarded for 5 years of efficient service Susan Edwards Service Medal of the Order of St John Awarded for 10 years of efficient service Jonas (Bill) Watson First Bar to the Service Medal of the Order Awarded for 15 years of efficient service Helen Harding Second Bar to the Service Medal of the Order Awarded for 20 years of efficient service Margaret Watson Employee Awards Presented by Mark Groote, Chief Executive Officer 5 Years of Service

First Bar to the Service Medal of the Order Awarded for 15 years of efficient service Geoffrey Degenhardt Alexander McCallum Megan Meredith Stacey Oberti Danika Pederzolli Miriam Russell Karen Tiller Second Bar to the Service Medal of the Order Awarded for 20 years of efficient service

Ross Hunter Wayne Jones Hugh Menzies Lynton Phillips

Lisa-Marie Seyfang Margaret Watson

Stephen Pulbrook Annette Pulbrook Hans Reid Kevin Rowsell Christopher Skelton Ben Sprengel James Taylor Zachary Tsantes Sharon Tuffnell Mal Victory Luke Walton Rachael Wride Margaret Wright John Wright Kim Yap

Third Bar to the Service Medal of the Order Awarded for 25 years of efficient service

James Bartlett Shane Bolton Wayne Jones Dennis Kittel

Andrew Marshall Kevin Marsland Bryda McCausland Ian Rae

Linda Ashton James Bartlett Gary Boam Taylos Bunce Sean Jolly Christopher Kershaw Hans Reid Miriam Russell

Training Awards Presented by Prof Hugh Grantham, Chair of Training Robert Britten-Jones Award Samantha (Sam) Blyth Training Commendations Annette Pulbrook

Service Medal of the Order of St John Awarded for 10 years of efficient service Rex Court

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