St John Ambulance SA Health and Medical Services 2025

Health and Medical Services

South Australia’s leading provider of Health and Medical Services

St John Ambulance SA

Table of Contents

WHO WE ARE

1

OUR COMMUNITY IMPACT

2

OUR ADVANTAGE

3

OUR STAFFING 5

SPECIALIST SERVICES

6

FAQS

8

OUR TRANSPORT SERVICES

9

1, 667 NUMBER OF EVENTS LAST FINANCIAL YEAR

24,177.61 HOURS SERVICED AT EVENTS LAST YEAR

281 PROFESSIONAL SPORTS 238 FESTIVALS/CONCERTS 159 COMMUNITY DAY/FAIR 116 SCHOOL EVENTS/SPORTS 107 EXPO/DISPLAY

77 CYCLING/BMX 43 CEREMONIAL 35 FUN RUN/WALK/MARATHON 23 MOTORSPORT

Types of events last financial year

16 PARADE/PAGEANT 4 COUNTRY SHOWS 2 COMMUNITY SERVICES

98 COMMUNITY SPORTS 88 EQUESTRIAN EVENTS

80 NUMBER OF MULTIDAY EVENTS

235 OTHER EVENTS NOT LISTED ABOVE

* igures represent the 202 4 -2 5 f inancial year *figures represent the 2024-25 financial year

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ST JOHN AMBULANCE SA

Who we are

St John Ambulance SA is a self-funded charity that has been supporting the wellbeing of South Australians for over 140 years.

We help tens of thousands of people across the state each year through the delivery of Health and Medical Services, first aid training and products, and social inclusion programs. Our mission and vision, along with our values and robust clinical governance framework overseen by our Clinical Governance Committee, guide our work in the community.

Australians is improved through our delivery of innovative, client-centred and evidence-based health, community and educational products and services Vision: To create a safe, supported, engaged and resilient South Australian community

Mission: To ensure the wellbeing of all South

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HEALTH & MEDICAL SERVICES

Our Community Impact As South Australia’s leading provider of Health and Medical Services, St John Ambulance SA has proudly served the community for over 140 years. Each year, we support the safety and wellbeing of over 2,200 events, with our staff trained well beyond basic first aid to provide the highest level of care.

Community

Our partners

Our expertise in risk management and scalable solutions allows us to support events of any size, from small gatherings to large-scale festivals. More than just a service provider, we are a trusted community partner, dedicated to ensuring access to high-quality medical care whenever and wherever it’s needed. With 20 operational sites across South Australia, St John Ambulance SA is the most extensive event medical provider in the state.

We partner with a range of organisations across South Australia to support their Health and Medical Services requirements, including:

• Adelaide Oval • Adelaide Entertainment Centre • Adelaide Showgrounds • Netball SA • Schoolies Festival Operation • Adelaide 500

• Handpicked Festival • A Day on the Green

We collaborate with our national counterparts to seamlessly coordinate services across Australia.

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ST JOHN AMBULANCE SA

Our Advantage St John Ambulance SA ensures exceptional care through our robust Clinical Governance Framework, overseen by a dedicated committee of Healthcare Professionals, Paramedics, Nurses, and health management professionals.

High-Quality Care

Support Mechanisms

We promise high-quality, individualised care at every point of contact, with oversight from our Clinical Governance Committee to maintain and exceed pre-hospital care standards.

• 24/7 On-Call Management Team • 24/7 On-Call Doctor • 24/7 National Translation Service

Equestrian, Motorsport, and High Risk Events

Insurance

Our comprehensive insurance coverage includes: • Medical malpractice • Motor vehicle • Public & product liability This ensures the safety and professionalism of our services. Certificates of Currency are available upon request.

• Regulatory Compliance: We review governing regulations to ensure the required medical coverage for your event. • Transparent Process: We provide clear

guidelines on medical requirements and offer feedback to enhance future event planning.

Drug & Poisons License

Patient Reporting

Approved by SA Health, we are licensed to purchase, hold, and administer various medications, including over-the-counter and Schedule 4 drugs. This allows our team to perform lifesaving procedures and treat illnesses effectively. Operational Planning Our experienced team of Operational Planners will work with you to tailor our service offering to your event and its requirements, no matter how big or small. Our structural approach to medical planning is underpinned by our extensive event medical plans and other relevant documentation.

• Detailed Documentation: We complete a Patient Record Form for every clinical presentation, with a copy provided to the patient and another held in compliance with the Commonwealth Privacy Act.

Our Risk Mitigation

We ensure safe and healthy mass gatherings through a comprehensive risk management process, which includes: • Reviewing deployment location, size, and expected number of participants • Assessing demographic factors, climatic conditions, and activities • Considering governing regulations and proximity to medical services • Tailoring medical proposals based on best practices and previous experience

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HEALTH & MEDICAL SERVICES

Experienced Management Team Our management team is skilled and experienced in overseeing all operations. With backgrounds in out of hospital care, emergency, risk, and operations management, they ensure the success of all deployments, maintaining positive relationships with customers and consumers.

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ST JOHN AMBULANCE SA

Our Staffing Comprehensive Staffing Capability

St John Ambulance SA has an extensive and highly capable staffing cohort to meet the needs of your event. • Registered Paramedics, Nurses, and Doctors: Experienced medical practitioners with current unrestricted AHPRA registration, many trained in Advanced Life Support. • Ambulance Officers: Hold a minimum of Certificate IV in Healthcare (Ambulance) or Diploma in Health Care, with significant pre hospital experience often gained through Statutory Ambulance Services. • Event Medic: Trained in advanced first aid and resuscitation, with the ability to use advanced airways, trauma management equipment, and administer a wide range of medications. • Bike Response Team: Provides rapid response to incidents at your event, equipped with defibrillators, advanced trauma management equipment, and lifesaving interventions. • Communications and Liaison Officers: Coordinate Health and Medical Services within Event/Emergency Operations Centres, enhancing safety and efficiency. • Operations Command and Management: Experienced in operations and emergency management, working closely with other emergency services at large events. • Ongoing Training: Our staff receive continuous professional education beyond certification to ensure high-quality, customer-focused support.

We customise our services based on your event requirements. While the listed staff may be relevant, we will work with you to ensure all aspects are covered before your event.

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HEALTH & MEDICAL SERVICES

Specialist Services

Sports Trainers

Our Sports Trainers are skilled in preventing and managing injuries for:

• Sporting Clubs • Educational Sports Events: Such as Sports Days and Competitions. • Major Sporting Events: National and International.

Health Staffing Solutions

Emergency Management

We provide medic and healthcare personnel for short or long-term projects, including: • Single Clinicians to Medical Teams: For education, transportation, public/ private industry. • Workplace First Aid: Support for various industries. • Film and Production Settings: Medical personnel for the entertainment industry.

We provide scalable medical support under the South Australian State Emergency Management Plan, ready to assist during: • Bushfires, floods, and natural hazards • Pandemic response • Health staffing • Other front-line support activities

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ST JOHN AMBULANCE SA

Our Equipment

St John Ambulance SA leads in Health and Medical Services with:

• Scalable Medical Centres: Designed by clinicians with advanced fit-outs and clear signage. • Medical Equipment: Including AEDs, life support kits, stretchers, and more. • 24/7 Support: Access to a national translation service and an on-call management team. • Extensive Operational Fleet: Over 65 operational vehicles, including ambulances and mobile treatment posts across South Australia. • Advanced Life Support Capability: State-of-the-art resuscitation trollies, powered suction, advanced cardiac monitoring, drugs and response kits. • Mass Casualty Incident Response Capability: including Response Kits which include tourniquets and bleeding control kits. St John also has SMART Triage Packs and Incident Command Kits. • Radio Communications: Access to the SA Government Radio Network.

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HEALTH & MEDICAL SERVICES

FAQs

Q. Can your team members offer more than first aid? A. Yes, absolutely! St John Ambulance SA provides a range of advanced medical services, including oxygen resuscitation and basic life support. Our team includes highly skilled Registered Paramedics and Nurses to meet your event’s needs. Q. Why do I need to pay for your service? A. Our services involve a mix of experience paid and volunteer team members. To cover essential costs such as uniforms, insurance, and equipment, we use a cost-recovery model. This ensures that we can provide a safe and well-equipped environment. Q. Will St John Ambulance SA follow my event’s governing regulations? A. Absolutely. Please provide all relevant regulations with your booking and, our Registered Paramedics will review them and include them in our risk assessment. If regulations are unclear or not provided, we’ll conduct a thorough Risk Assessment to ensure appropriate coverage. Q. Can you provide a quote over the phone? A. For the most accurate quote, please complete our online booking form. This helps us gather all necessary details. If you need a quote urgently, submit the form and then contact us at HMS.Events@stjohnsa.com.au. We’ll do our best to meet your timeframe. Q. My event is just a few days away. Can St John Ambulance SA help? A. Absolutely, we understand that plans can change! While we prefer at least two months’ notice, we’ll do our best to accommodate last-minute requests. Additional fees may apply for urgent bookings. Complete the online form and call us at (08) 8306 6941 to get started. Q. What if there are no volunteers available on my event date? A. We strive to secure our highly skilled volunteers for every event. If we’re fully booked, we can access a casual staff pool to fill the gap. Availability is limited, so booking early increases the chances of securing the help you need. Q. I’ve submitted an online booking form. What happens next? A. You should receive an automated confirmation email within 5 minutes of submission. If you don’t, please try re-submitting or call us at (08) 8306 6941. We’ll review your event details and get back to you within 2 weeks. Q. How do I make changes to my confirmed booking? A. To make changes, email HMS.Events@stjohnsa.com.au or call (08) 8306 6941 as soon as possible. For changes to dates or times, we’ll need to reassess staffing availability, so please let us know as early as you can.

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ST JOHN AMBULANCE SA

Our Transport Services Did you know we also offer transport services? At St John Ambulance SA, we’re more than just first aid. Our comprehensive Transport Services ensure safe, reliable, and accessible transportation tailored to the unique needs of the South Australian community.

Our Assurances:

Our Transport Services: Our Transport Services Include: • Non-Emergency Patient Transport: Ambulance services for patients requiring a stretcher or medical treatment and monitoring en route. • Community Transport: Available to community members needing assistance with daily tasks, like attending community groups or shopping. With these services tailored to the unique needs of each individual, we strive to make transportation stress-free and accessible for all members of the South Australian community.

We are committed to delivering the highest standard of transport services, ensuring peace of mind for our patients and their families. • Training and teamwork: Continuous training and teamwork ensure our staff provide exceptional care • Licensed by SA Health: Fully licensed to provide Non-Emergency Ambulance Services and carry necessary medications, including schedule 4 medications • Comprehensive insurance: Extensive coverage, including medical malpractice, motor vehicle, and public and products liability • Governance: Robust clinical governance ensures accountability, transparency, and continuous improvement

Book a Service:

SCAN HERE

St John Ambulance SA

ST JOHN AMBULANCE AUSTRALIA SA LTD ABN 42 947 425 570 ACN 667 428 168

Head Office South Australia 85 Edmund Avenue Unley South Australia 5061

1300 78 5646 stjohnsa.com.au

Did you know that St John SA is a self-funded charity? By choosing St John SA as your first aid provider you help us continue our charitable work in the community.

www.stjohnsa.com.au