St John Ambulance SA Inc. Annual Report 2019-2020

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St John Ambulance Australia SA Inc Annual Report 2019/20

OUR STRUCTURE

SUPPORTING OUR PEOPLE

St John is part of the global humanitarian organisation the Order of St John, which works to improve health and wellbeing across the world.

Committed to providing a safe working environment.

The Order of St John is a major international charity, accredited to the United Nations, whose establishments provide first aid, health care and support services in over 40 countries. In Australia, the organisation is active within all states and territories. As part of a federated structure it is governed by the St John Australia National Board who determine national policy. St John in South Australia forms part of that federated structure, governed by a Board of Directors. Directors are responsible for the performance of the incorporated association. They ensure St John SA is appropriately managed and provides leading services consistent with the culture and values of the Order of St John.

COMMITTEES • AUDIT RISK AND COMPLIANCE • GOVERNANCE • COMMUNITY CARE • TRAINING • OPHTHALMIC • HONOURS AND AWARDS

BOARD

Criminal History Checks

A safe environment

Compliance with legislative requirements, including work health and safety, is an important part of how we work.

The protection of children and vulnerable persons is one of the most important aspects of our work, as we strive to maintain a safe working environment for all members and the broader community. A comprehensive child and vulnerable persons protection framework includes our policy, procedures and guiding principles. The Children and Vulnerable Persons Member Handbook provides our members with information on how to work safely with both children and vulnerable persons. It makes clear the responsibility of every member to: • understand and apply the child and vulnerable persons protection policies and procedures • undertake training to the appropriate level • act appropriately and be able to challenge and report inappropriate behaviour in others • be able to recognise abuse and neglect • know how to follow the procedures for reporting concerns and alleged or suspected incidents of abuse. Training and awareness of child protection activities is a continual process, and all members dealing with the young and the vulnerable, as well as members of the management team, are required to participate. From July 2020, it became mandatory for all St John adult staff and operations volunteers involved in services to children, to hold a current Working With Children Check (WWCC). By an amendment to policy, this will be extended to apply to all adults regardless, including Community Care volunteers. WWCCs must be renewed at expiry or every 5 years.

CHIEF EXECUTIVE OFFICER

COMMISSIONER

All members of St John must have a current Criminal History Check before engaging in activities and this must be renewed at expiry or after 3 years.

Enhancing wellbeing St John is committed to supporting staff overall wellbeing and offers an Employee Assistance Program (EAP) through Corporate Health Group (CHG). Through the EAP program, staff have 24/7 access to confidential professional counselling, with the costs covered by St John. Volunteers have access to a Peer Support network. This is also a confidential program that includes access to specialist external health professionals, again at no personal cost to the individual. Participation in a two-day Mental Health First Aid training course * , which teaches strategies to identify mental health issues and provide initial support, is also available to our Operations members. Robust processes support and monitor activity to ensure that whether our members are visiting clients or places like the Adelaide 500, Entertainment Centre or Adelaide Showground, they have a safe working environment. The Work Health Safety and Wellbeing Committee provides a forum for all members to raise matters related to their work, as well as having a focus on the needs of volunteers. Through our frameworks we continue to embed a strong risk management culture across the organisation. Through the year, we have encountered three return to work claims, with only one claim resulting in lost work time.

EXECUTIVE MANAGER PEOPLE ENGAGEMENT & CULTURE

GENERAL MANAGER OPERATIONAL SERVICES

GENERAL MANAGER

HISTORICAL SOCIETY I

STATE SUPERINTENDENT

HISTORICAL SOCIETY I S CIETY

CORPORATE & COMMERCIAL

DEPUTY STATE SUPERINTENDENT

EDUCATION & TRAINING QUALITY

HR/PAYROLL/ WHS/VOL. SUPPORT

MARKETING, PR & COMMUNICATIONS

INFRASTRUCTURE, ASSETS & SUPPLIES

FINANCE

OPERATIONS VOLUNTEERS

SALES & BUSINESS RELATIONSHIPS

EVENT HEALTH SERVICES

COMMUNITY CARE

ICT

COMMUNITY CARE VOLUNTEERS

STATE CADET LEADER

FUNDRAISING

RECEPTION

CADETS & JUNIORS

COMMERCIAL TRAINING

Paid positions Volunteer

*Externally accredited through Mental Health First Aid Australia.