St John Ambulance Australia SA Inc. Strategy 2025

STRATEGY St John Ambulance Australia (SA) Inc. 2025

STRATEGY St John Ambulance Australia (SA) Inc. 2025



TEAMWORK Our people challenge themselves to be the best they can, and operate in a spirit of Teamwork to provide community benefit through education, care and connection

We are very pleased to present Strategy 2025 – our guide for St John Ambulance SA over the next five years. This plan has been co-designed with volunteers, staff and other stakeholders, and reflects the collective ambitions of our organisation. St John Ambulance was established in South Australia in 1885, and from humble beginnings grew to become the state-wide ambulance service – a role that was undertaken with great pride. We have now evolved into a modern organisation, providing lifesaving first aid training, health services at community events and major emergencies, and support to older members of our community. The organisation has come a long way in the past 135 years, and our future is bright as we move towards an even more contemporary St John Ambulance SA. As part of the development of Strategy 2025, we revisited our organisational values, which underpin our new plan – Teamwork, Integrity, High Quality Services, Diversity and Respect. These values reflect both who we are and remain aspirational as we continue to evolve. Our strategic pillars provide us security as we continue what we do best, and challenge us to emerge into new markets and opportunities to continue to make a difference in the community. We will continue to educate South Australians using modern technologies, and respond at community and emergency events as part of the fabric of the South Australian emergency services sector. The Community Care program will support even more older members of the community, and we will invest wisely to support this work. Our most important asset, our people, will be engaged to help meet our bold strategic aims in the coming years.

INTEGRITY Integrity underpins all that we do

HIGH QUALITY SERVICES High quality services are provided to all of our clients, patients and customers

DIVERSITY We celebrate and aim to reflect the Diversity of the South Australian community and work in the spirit of reconciliation

Thank you to each and every one of our members and stakeholders for your support, and we look forward to seeing how you help shape St John Ambulance SA over the next five years and beyond.


RESPECT As our most important asset, our people are shown Respect , are valued and developed

Karen Limb, Chair of the Board Mark Groote, Chief Executive Officer



OUR MISSION To ensure wellbeing of all South Australians is improved through St John SA’s delivery of innovative, client-centred and evidence-based health, community and educational products and services. All our work is underpinned by a professional network of volunteers and staff.

OUR MOTTO The international and national work of St John follows the mottos which we align ourselves to today: For the Faith and in the Service of Humanity. We are part of the international St John movement – The Order of St John is formally known as The Most Venerable Order of the Hospital of Saint John of Jerusalem, first constituted by Royal Charter in 1888.

OUR VISION To create a safe, supported, engaged and resilient South Australian Community.


The work that we do and our strategy that underpins it is all focused on providing benefit to the South Australian community. We are committed to investing in and developing our people, assets and service models to foster an organisation that is caring, progressive, and delivers high quality services that respond to the needs of the community. Strategy 2025 outlines our key areas of strategic planning that will drive the organisation’s focus for the next five years. This is the roadmap for the next exciting phase in the history of St John Ambulance SA.

St John Ambulance SA acknowledges and pays respect to Australia’s Aboriginal and Torres Strait Islander Peoples; the Traditional Custodians of the Lands, Waterways and Skies across Australia. We thank you for sharing and for caring for the Land on which we are fortunate to live, work and learn. We pay our respects to Elders past, present and emerging.



1. Diversify the choice of programs offered to volunteers and customers, such as health care professional education, patient transport, and aged care training 2. Increase training delivery to school-aged children, including those living in regional and remote areas, with disability, from diverse backgrounds and young people at risk 3. Modernise delivery by offering in-demand products and services that are customised to learner needs, and accessible anytime and anywhere 4. Establish a strong digital platform for cutting-edge education delivery, allowing us to pilot new and innovative methods to create a better volunteer and customer experience



• We are offering at least two new education programs • More schools are engaged in the First Aid in Schools program, with students able to access first aid training before finishing secondary school • Volunteers and customers have a greater choice of training options with online training volume increasing, while face-to-face options focus on practical activity • Our digital education platform is cutting edge, providing a high quality education experience

EDUCATE Educate South Australians in a contemporary way, making sure they get the knowledge and skills they need as their priorities change AIM We will be the leading provider in South Australia delivering relevant, high-quality, practical and advanced training to increase the state’s knowledge in lifesaving, health and wellbeing skills. Our training will improve the quality and sustainment of life, be more flexible and responsive to the needs of our volunteers, staff, learners, businesses and communities, and our modernisation and growth will determine the way we educate.



1. Develop further capacity in emergency management that ensures the delivery of organisational responsibilities under the SA State Emergency

Management Plan, including provision of psychological first aid and patient transport ambulance services

2. Increase clinical and practical capacity to provide services to the South Australian Ambulance Service, SA Health and emergency service agencies when it is needed 3. Provide high quality and sought after Event Health Services and Event Medical Services to ensure that members of the public are provided with high quality care and support when attending community and major events 4. Explore opportunities to provide commercial patient transport as they arise to support health services


• We are recognised as a professional emergency management organisation through supporting the community in innovative and practical ways to reduce stress on the health system and community during an emergency • Patient outcomes are substantially improved as a result of our tailored, safe, evidence-based services that meet their needs • More public events are accessing our Event Health and Event Medical Services • Our commercial patient transport is expanded to meet demand across the state


Respond quickly and appropriately when needed in the community AIM We will prepare for, respond to, and support the recovery from state emergencies by ensuring that our emergency management and response capacity is well-organised and equipped. Our preparation will provide a seamless connection and expert assistance to meet the needs of people who are affected by emergencies while working alongside other emergency service organisations.



1. Ensure clinical and support services are client- centred and respond to community needs 2. Introduce a new, leading-edge service delivery model that provides more tailored care to our clients and communities 3. Develop a new community program to support the most vulnerable members of the community to maintain independence and reduce social exclusion and isolation 4. Establish a clear, reputable ophthalmic presence to those South Australian communities who cannot access services in a timely manner


• Our services are client-led and demand for them is high • The Community Care program provides new, innovative solutions to its clients, reducing the impacts of social exclusion and isolation • A new community program has been launched • We are known for providing high quality ophthalmic services, with a focus on servicing rural and remote communities

DELIVER Deliver new and innovative service models that assist the most vulnerable members of our community AIM We will continue to deliver client services, including the provision of support that is accessible, relevant and based on changing needs. Our services will provide innovative solutions, be of high quality, and will ensure that the client voice is central to our decision making.



1. Diversify our funding streams to support the charitable work of St John SA 2. Develop a state-wide asset management strategy to make best use of existing and new properties, fleet and equipment 3. Undertake a major fundraising activity each year 4. Expand environmental sustainability measures across the organisation


• Our annual fundraising activities are established to support our charitable work • All our properties are upgraded to contemporary standards, improving both volunteer and customer experience • Major fundraising opportunities provide additional capacity to grow St John SA charitable activities • Environmental sustainability measures have resulted in being carbon neutral by 2025

INVEST Invest in long-term strategies that both develop and support the charitable work of St John SA AIM We will develop a strong financial base to support our charitable work through ethical and sound financial management. Our planning will be focused on making sure we are financially sustainable, assets are upgraded and maintained to the highest standard, and opportunities exist for partners to support our work in relevant and meaningful ways.



1. Create an open and safe culture that promotes positivity, innovation, diversity, inclusion and participation, including training all volunteer and paid leaders in contemporary leadership 2. Develop a robust and growing youth program that engages cadets, delivers community value, and improves transition rates from cadets to adults 3. Build organisational capacity and capability through an agile and creative volunteer recruitment and retention program and volunteer workforce plan to deliver on community expectations 4. Promote and implement strong organisational and clinical governance standards to enable St John SA to continue to provide services in the community • We have a strong and positive culture as a result of diversity across all our people, proactive leadership at all levels, and development of our Reconciliation Action Plan • Our youth movement continues to grow, providing skills that contribute to both youth development and the broader community • The St John SA volunteer workforce plan helps us to support the community by ensuring we have the right people in the right places at the right time • Governance standards always meet current community, health and government expectations WHAT OUR SUCCESS LOOKS LIKE


Engage and retain highly skilled and committed volunteers and staff to develop a strong, diverse and unified St John SA AIM We will continue to support the South Australian community during times of need through a focus on our people who are at the core of our organisation. Our volunteers and staff work together to grow capacity and community resilience, support youth programs and promote strong leadership, with good organisational and clinical governance principles underpinning everything we do.


The charity that supports all South Australians


ST JOHN AMBULANCE AUSTRALIA SA INC 85 Edmund Avenue, Unley South Australia 5061 T: 1300 78 5646 F: 08 8306 6995 W: Incorporated under the Associations

Incorporation Act 1985 ABN 42 947 425 570

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