St John Ambulance SA Inc. Annual Report 2019-2020

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St John Ambulance Australia SA Inc Annual Report 2019/20

ANNUAL REPORT 2019/20 ST JOHN AMBULANCE AUSTRALIA SA INC.

The charity that supports all South Australians

ANNUAL REPORT 2019/20 ST JOHN AMBULANCE AUSTRALIA SA INC.

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St John Ambulance Australia SA Inc Annual Report 2019/20

CONTENTS

VISION, MISSION, VALUES

St John SA is a charity working to save lives through education, training and patient care at events. Every year thousands of South Australians benefit from the care of our volunteers – whether it be at countless events across the state or in times of State Emergency, St John SA volunteers are always there to help. Our services span all age groups with our young people being taught both first aid and transferrable life skills, and the older and socially isolated members of the community being provided with companionship and support through wellness and reablement-focused programs.

How we helped

6

Governance Governance statement

Chief Executive’s report

8

44

Chair of the Board’s report

10

Regulatory and legislative environment

45

Highlights

12

Structure

46

Supporting our people

47

What we do Event Health Services

Board

48

14

Strategic Plan

52

Community Care

16

Funding

54

First Aid in Schools

18

Youth engagement

20

Funding Financials - Treasurer’s report

VISION

MISSION

VALUES

Education and products

22

55

State Emergency response

24

Auditor’s and Director’s Declaration

60

History and heritage

26

Independent Auditor’s report

61

F airness I ntegrity R esponsibility S ervice T rust

A ccountability I nclusive D ependable

Stronger communities through first aid.

Making first aid part of everyone’s life. Provide first aid related services which build community and individual resilience.

Statement of Comprehensive Income

62

Year in review State Superintendent’s report

Statement of Financial Position (Balance Sheet)

63

28

Statement of Cash Flows

64

Community Care - Chair’s report

30

Training Services - Chair’s report

32

Glossary/References

65

Thank you

34

Our people

35

Honours and awards

36

Members of the Order

38

Sponsors and supporters

40

Positive stakeholder engagement

42

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St John Ambulance Australia SA Inc Annual Report 2019/20

2019/20: HOW WE HELPED

VOLUNTEER HOURS

EDUCATION & PRODUCTS

COMMUNITIES HELPED

St John SA is the quiet achiever that year- on-year continues to positively impact the lives of countless South Australians through its multifaceted community services. From delivering first aid training and products to providing first aid services at events across the state, social inclusion programs through Community Care and a Youth Development program, St John SA’s impact is diverse and far-reaching. Beyond these unwavering community offerings, we play an important role in the State Emergency Management Plan, supporting other emergency services in a first aid capacity. This was called upon more than ever in the last financial year during the devastating 2019/20 summer bushfires and subsequently, throughout the COVID-19 pandemic. We are proud of the way our organisation has risen to the challenge of supporting our community in these difficult times. All of our volunteers, in both first aid and Community Care roles, have demonstrated their skill, care and compassion in their community work that has so richly benefited tens of thousands of South Australians. Read on to discover St John SA’s community impact in 2019/20.

75,747 FIRST AID EVENT DUTY HOURS 1 24,566 TRAINING HOURS 1 15,524 COMMUNITY CARE HOURS 2,643 HERITAGE CONSERVATION HOURS

19,575 PATIENTS TREATED 2,093 EVENTS & EMERGENCIES ATTENDED

39,744 PUBLIC TRAINING CERTIFICATES 231,160 PUBLIC TRAINING HOURS

OUR PEOPLE

EVENT HEALTH SERVICES VOLUNTEERS 653 CADETS AND JUNIORS 468

371 COMMUNITY CARE CLIENTS

$2,658,603 FIRST AID KITS & EQUIPMENT IN SA HOMES, WORKPLACES & CARS

4,740 SCHOOL CHILDREN FIRST AID TRAINED

COMMUNITY CARE VOLUNTEERS 327 128 STAFF (81.5 FULL TIME EQUIVALENT) HISTORICAL SOCIETY VOLUNTEERS 32

VALUE OF VOLUNTEERING HOURS 2

$

$4,524,116 EVENT HEALTH SERVICES 3

$700,155 COMMUNITY CARE PROGRAMS $119,199 HISTORY & HERITAGE CONSERVATION

1 Hours based on internal reporting year 1 December 2018-30 November 2019. 2 The updated volunteer dollar replacement hourly rate figure for 2019/20 is $45.10 per hour and was provided by Volunteering SA/NT. The basis of this calculation is taken from the biannual Australian Bureau of Statistics (ABS) average weekly earnings figures for Australia. This methodology follows Associate Professor, Dr Lisel O’Dwyer’s (previously Prof Duncan Ironmonger) approach to calculating a dollar value figure for volunteering, and is one of the calculations that forms the overall value of

$5,343,470 TOTAL VALUE OF VOLUNTEERING HOURS

volunteering figure. 3 Duty and training.

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St John Ambulance Australia SA Inc Annual Report 2019/20

CHIEF EXECUTIVE’S REPORT

Prior to my appointment, Steve Yeo (General Manager Corporate and Commercial) and Ray Creen acted in the Chief Executive Officer role, providing much-needed leadership and support. Thank you Steve and Ray for stepping up during this time and making the transition into my new role that much easier. My first six months as Chief Executive Officer saw us through to the end of the 2019/20 financial year and tasked with leading the organisation as the COVID-19 pandemic hit – something that was unchartered territory for all of us. I am extremely proud of the way everyone within St John SA rallied together to continue to support the South Australian community and each other. Volunteers quickly transitioned to online ways to meet and attend divisional training, while staff embraced working from home. We all found unique ways to remain connected with each other while continuing our purpose of supporting the South Australian community, even – in fact, especially – in such challenging times. When reflecting on the origins of our organisation, I am reminded of the first Crusades, when the Knights of St John would care for the sick and injured, and I see this same mindset amongst our current-day volunteers. From providing temperature screening and patient transport to supporting SA Health at COVID-19 testing locations, our volunteers have continued to care for the South Australian community during this global health crisis. Beyond our Event Health Services cohort, our Community Care volunteers also adapted their service provision and remained in contact with their clients through regular phone calls, tech-tutorials to set up video calling with loved ones, and when it was safe to do so, socially distanced visits with infection control procedures in place. Our youth members took the new virtual reality in their stride and adapted activities and skill development modules to suit the new mode of learning. With our lives turned upside down by a global pandemic, it is hard to believe that the devastating bushfires of summer 2019/20 occurred within this same year. Once again our Event Health Services volunteers did not hesitate to step up to their role within the State Emergency Management Plan and support those most in need. Shifts were covered 24-hours a day for the duration of the State Emergency with volunteers providing first aid support to firefighters on the frontline and to locals across the bushfire-affected regions. The last financial year was definitely a challenging one, but it highlighted the incredible resilience of the South Australian community. It was not without its high points, however, with St John launching its inaugural Christmas Home Lottery, which was a resounding success. We were extremely grateful to all the South Australians that showed their support for St

John SA through this exciting fundraising opportunity. Over 28,000 prizes were given away and the all-important $2.8 million grand prize made the lucky winner’s Christmases all come at once – literally on Christmas Day! We were fortunate to once again receive support from new and ongoing corporate partners. Of particular note was our new partnership with Drakes, which saw them donate $100,000 to St John and greatly benefit our volunteer and community programs. The conclusion of the 2019/20 financial year also marked the completion of our 3-year project with the Australian Hotels Association|SA and Clubs SA, Every Heartbeat Matters. A staggering 312 public access defibrillators have been installed at pubs and clubs around regional and remote South Australia through this initiative. Whilst we hope these defibrillators will not be required, we are comforted by the fact that should an emergency arise, isolated South Australians now have much greater access to lifesaving equipment. Our community impact was also made possible by our amazing cohort of over 1,000 first aid volunteers who attended 2,093 community events even after nearly all events were cancelled in the final quarter of 2019/20 due to COVID-19 restrictions. With more than 75,000 volunteer hours contributed, this equated to a value of $4,524,116. The true impact our volunteers have when caring for a sick or injured person and especially when saving a life, cannot be quantified with a dollar value. I am sure that the 19,575 patients treated by St John Event Health Services volunteers would all agree that you cannot put a value on the impact these special people have. Furthermore, over 300 Community Care volunteers provided companionship, connection and social support to some 371 clients. The fantastic feedback received from clients and their families is a testament to the services provided by our Community Care volunteers and the team of staff members that work so hard to uphold this exceptional standard of service. While our usual commercial revenue was significantly reduced due to COVID-19 restrictions around first aid training, we were extremely grateful to be able to continue our volunteer programs and community support, thanks to the positive result from the 2019 Lottery. Despite the financial challenges brought about by the pandemic, we stand hopeful with a recovery strategy taking us into the new financial year. We will always put our people and our charitable works first, so that we can continue our vital community support. To this end, we are developing our new Strategic Plan, which will direct the organisation for the next five years. I am excited by the highly collaborative nature

of this plan, which has seen input from all aspects of St John and allowed everyone in the organisation to contribute and have their say about its future direction.

At the mid-way point of the 2019/20 financial year, I was fortunate enough to join the St John Ambulance SA team as Chief Executive Officer. I am excited to have joined such a fantastic organisation whose purpose is to serve the community through vital first aid and social support services.

As we look ahead at what possibilities await us in the 2020/21 financial year, I see enormous potential for growth on many levels. I look forward to welcoming new recruits into each of our volunteer programs and fostering diversity amongst our members, expanding the reach and scope of our first aid training through innovative means, building on our existing community support efforts, further developing our emergency management capability, and investing in new strategies to further the mission and vision of our charitable work. I would like to thank each and every person who has contributed to the current position of St John SA. From our Community Care volunteers, operational Event Health Services volunteers and non-operational members, to those in our Youth Development program, our Board of Directors and paid staff members; thank you for your invaluable contributions. You make our organisation what it is and I look forward to working with you all to create a stronger and more resilient St John SA with even greater community impact.

Mark Groote Chief Executive Officer

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St John Ambulance Australia SA Inc Annual Report 2019/20

During what has been a challenging time for our organisation and society as a whole, predominantly due to the impacts of the COVID-19 pandemic and the associated restrictions, St John has remained focused on its key pillars of first aid and social support service provision. To continue to deliver these vital services to the community, it required the organisation to be open to accept new opportunities and delivery methods in order to meet community demand. These changes have been underpinned by immense support and flexibility from staff and volunteer members, which has been appreciated. With so many community events cancelled in the second half of the financial year due to COVID-19, our Event Health Services volunteers still managed to attend over 2,000 events, treated more than 19,000 patients and contributed a collective $4,524,116 worth of volunteering hours. This significant contribution not only benefited the health and wellbeing of individuals that were assisted by St John volunteers, but also extended more broadly to the South Australian health system and community. By providing effective first aid and emergency care at events, St John volunteers significantly reduced the burden on SA Ambulance Service, medical clinics and hospitals by providing effective treatment to patients who would have otherwise made 000 calls, emergency department visits and clinical appointments. Coupled with our volunteers’ impact at community events, a number of moving stories came out of St John’s involvement in the summer bushfire response efforts. Our members provided much needed first aid care to firefighters on the frontline, treating dehydration, burns, wounds, smoke inhalation and eye issues from smoke and ash. Members of the public who lost their homes in the fires and had nowhere to turn were comforted by St John volunteers, extending their role of first aid care to moral and social support in these people’s hour of need. I would like to extend my thanks on behalf of the entire St John Board to every volunteer that assisted in the bushfire relief efforts. Your outstanding service to the community and representation of St John was incredible. Throughout the COVID-19 restriction period in SA, the Community Care service provision model also required significant alteration. Previously home visits and outings were regular occurrences, however the team of Community Care staff and volunteers were able to quickly and effectively adapt these services to suit the new climate whilst still delivering the key hallmarks of the program; care, empowerment and connection. Initiatives included list shopping so that vulnerable older people did not have to visit supermarkets, regular phone calls replaced face- to-face meetings and clients were supported to access video call technology to keep in contact with not only their volunteers but family and friends as well. It was heartening to hear of a socially distanced morning tea that was organised with a client and volunteer on the client’s porch once restrictions eased. Well

done to all those involved in the Community Care program for continuing to provide this important service and proving that social connection can still be maintained while being physically distanced. Other departmental highlights from last year include Community Care securing a new Positive Ageing Fellowship Grant from the Office for Ageing Well, advances in the structure and content of the Youth Development program, and significant work being undertaken to build and implement the new IT platform that will come into effect later in the new financial year. Superintendent towards the end of the financial year. Melissa has been a St John member for over 20 years, holding various volunteer and staff roles. We look forward to working closely with Melissa and are sure that she will provide great ideas, leadership and support to members. I would also like to take this opportunity to thank outgoing State Superintendent, Ian McGeachie. Ian has dedicated many years of service to St John and has exemplified reliability and advocacy for St John volunteers. Members of our Woodville and Prospect divisions enjoyed renovations to their centres as part of the metropolitan property strategy. These divisions double as public first aid training venues and now represent the modern and innovative organisation St John continues to evolve into. I look forward to seeing future upgrades to divisions as the property strategy continues to roll out over the next financial year. While we saw a significant downturn in commercial first aid training revenue throughout the COVID-19 period, the end of the 2019/20 financial year saw a resurgence in course bookings, as restrictions eased and the public were eager to refresh their first aid skills, particularly in those industries where a first aid qualification is a workplace requirement. During the peak of restrictions, we adapted our service offerings to deliver alternative online learning options to participants with individual assessment centres, enabling social distancing and strict infection control procedures. Despite a period with limited course participants, we still managed to deliver 39,744 public first aid course certificates. It is encouraging to know so many people in the community have received high quality, lifesaving first aid education from St John and may even continue on to save a life themselves one day. This is part of our profound community impact that extends beyond the bounds of a financial balance sheet. Fortunately for our balance sheet, we ran the first ever St John Christmas Home Lottery in 2019, well before COVID-19 impacts were a consideration. The success of this campaign is largely to thank for our current financial position and helped us financially In another exciting development for our operational members, we welcomed Melissa Oudshoorn into the role of State

navigate the impacts of COVID-19. This success resulted from enormous efforts by many of our staff members and support from all

CHAIR OF THE BOARD’S REPORT

those that purchased tickets. We are extremely grateful that this initiative allowed us to continue our volunteer and community programs during these unprecedented times and also reminded the community on a large scale of the important works we undertake. These charitable activities are the reason we exist as an organisation, making the South Australian community the ultimate benefactors of our fundraising and social enterprise efforts. In December 2019 we welcomed our new Chief Executive Officer, Mark Groote. Mark comes to us with a broad range of expertise, especially across not-for-profit, council and government sectors. The Board looks forward to continuing to work closely as we advance the goals of the organisation, centred around the new Strategic Plan, which will carry St John through the next five years. At this time, I would like to formally thank Steve Yeo and Ray Creen for taking on Acting and Interim Chief Executive Officer positions respectively at the start of the financial year. The support provided to the Board and entire organisation during this time enabled us to carry on with the important work of St John while we conducted a thorough recruitment process for the incoming Chief Executive Officer. I am also fortunate to be joined by a number of highly skilled and experienced individuals on the St John Board of Directors, and would like to take the opportunity to thank and acknowledge the contributions of outgoing Director and former Commissioner, Peter Jackson. We also welcomed John van Ruth to the Board as Treasurer in February 2020 and are grateful for the knowledge and expertise he brings to the table. Whilst 2019/20 presented many challenges for St John as an organisation and for all of us as individuals, I hope you will join me in having a renewed sense of optimism for the year ahead of us. I believe that when we work together towards common goals, great things can be achieved, even in the face of adversity. Thank you for the invaluable role you play in St John, your flexibility and resilience during the year and I look forward to working together in 2020/21 to build upon our fantastic community work.

On behalf of the St John Ambulance SA Board, I am extremely proud to report the success of St John in the 2019/20 financial year. Whilst traditionally many organisations measure success through purely financial measures, I believe the most important measure of success for St John is the profound and unwavering community impact we continue to have, especially in the current environment.

Pro Fide, Pro Utilitate Hominum.

Karen Limb Chair of the Board

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St John Ambulance Australia SA Inc Annual Report 2019/20

2019/20 HIGHLIGHTS

2019/20 HIGHLIGHTS

July 2019

August

One Night Stand - Lucindale On the 14th of September, we had our largest regional deployment of members in the past 3 years, with 30 members attending Lucindale for Triple J’s One Night Stand concert. 30 event shifts resourced 83 clinical treatments 120 non-clinical presentations

November

January 2020

May

Tour Down Under St John provided coverage of all the official Tour Down Under events, including the men’s and women’s start and finish lines, Tour Village, and street parties along with the Challenge Tour, right across SA. 28 clinical treatments 108 non-clinical presentations Introduction of IRIS The Instructor Resource and Information Site (IRIS) was introduced to provide an accessible and up-to-date source of truth for Education matters relating to St John membership. Wildlife first aid stock donation Multiple donations of expired first aid stock were made to wildlife centres supporting bushfire relief efforts on Kangaroo Island. Introduction of Visual Care The new Community Care Client Management System was introduced to improve data management, processes and customer experience.

HPV Pedal Prix - Adelaide Race 20 event shifts resourced 23 clinical treatments 2 non-clinical presentations

State Cadet Competitions Juniors through to Cadet Leaders competed in challenging first aid scenarios with multiple patients, and Drill and Food Tray categories.

National Pharmacies Christmas Pageant 47 event shifts resourced 6 clinical treatments 0 non-clinical presentations

Every Heartbeart Matters St John SA in collaboration with the AHA|SA and Clubs SA launched the third and final wave of 104 public access defibrillator installations across regional SA. National Volunteer Week National Volunteer Week celebrations took on a virtual format under COVID-19 regulations to celebrate and recognise our cohort of amazing volunteers and the impact they have on our community.

Hilltop Hoods 11 event shifts resourced 6 clinical treatments 0 non-clinical presentations

Schoolies First aid and medical care provided for thousands of celebrating school leavers. 150 event shifts resourced 297 clinical treatments 594 non-clinical presentations Charity Golf Day More than 160 business leaders took to the green for an exlusive Golf Day event, raising funds for First Aid in Schools.

Community Care Volunteer Training Modules

HPV Pedal Prix - Murray Bridge 20 event shifts resourced 53 clinical treatments 3 non-clinical presentations

Introduction of the Community Care Volunteer Training Modules in line with the introduction of the new Aged Care Quality Standards.

September

June

Royal Adelaide Show 559 event shifts resourced 474 clinical treatments 650 non-clinical presentations Commercial stand won best in its category

October

Investiture Prestigious annual ceremony for admittance or promotion within the Order of St John, recognising exceptional service to the organisation. Introduction of OSCAR OSCAR (Organisational Site Competency and Achievement Resources) was introduced to provide an e-Learning training menu that is customised to each role within St John and centralises learning opportunities available to members. Upgrade of Trainer qualifications Commercial Trainers were upskilled, completing a Certificate IV in Training and Assessment * .

Awards Day 65 members were recognised for their service. Among those were a Margaret Corkhill Encouragement Award and a Robert Britten-Jones Award for training excellence. Advanced Event Medic program Program was reintroduced after a number of years of hiatus and delivered by volunteer paramedics in conjunction with ETQ. Disability, Ageing and Lifestyle Expo (DALE) Community Care attended the DALE to share the benefits of the program to prospective clients and volunteers.

RAAF - Edinburgh Airshow 40 event shifts resourced 49 clinical treatments 633 non-clinical presentations

Life saved At the Royal Adelaide Show, volunteers successfully resuscitated a patient.

Remembrance Day St John covered 7 Remembrance Day events around SA.

February

City - Bay Fun Run 36 event shifts resourced 44 clinical treatments

U2 Concert 33 event shifts resourced 23 clinical treatments

Enhancing community resilience through first aid St John SA donated over 1,000 first aid kits to SA schools and promoted the free First Aid in Schools program.

Emerging Leaders Symposium Held in conjunction with Certificate IV in Leadership and Management * for the second year in a row with a 100% completion rate of the course.

Adelaide 500 294 event shifts resourced 167 clinical treatments 6,100 non-clinical presentations

Parade of Heroes St John members who supported the 2019/2020 SA bushfires participated in the Parade of Heroes at the Adelaide 500.

December 2019 Charity Reputation Index

St John Ambulance Australia ranked 6th in the index that benchmarks Australia’s top 40 charities, based on citizenship, governance and services. New Year’s Eve 2019 St John covered NYE events around the state including the Adelaide, Glenelg, Semaphore, Brighton, Murray Bridge, Victor Harbor and Mt Gambier events, and the Big Bash at Adelaide Oval.

March WOMADelaide 96 event shifts resourced 149 clinical treatments 3,491 non-clinical presentations

*See page 65.

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St John Ambulance Australia SA Inc Annual Report 2019/20

EVENT HEALTH SERVICES St John SA Event Health Services volunteers are recognised community-wide for their reliability, skill and care when providing first aid at events throughout the state. Tens of thousands of South Australians have benefitted from attending a St John treatment post, whether it be for a cut or sprain, through to allergic reactions and even cardiac arrest. The regular training, reaccreditation and professional development our volunteers participate in ensures their readiness to respond in any emergency situation. We have an unwavering commitment to upholding the highest standards of clinical practice and governance, regulatory requirements and ethical standards. Our robust risk mitigation strategies ensure we remain accountable to the community, stakeholders and regulatory bodies at all times. The commitment and generosity we are lucky to receive from our Event Health Services volunteers is on show in the numbers herein.

REDUCING THE IMPACT OF INJURY AND EMERGENCY ON SA EVENT GOERS

Lowering the burden on the state’s healthcare system

Qualifications and training

Volunteers

Event Health Services attend premier events like the Royal Adelaide Show, Schoolies and Adelaide 500, as well as smaller events, reducing the impact of injury and hospital visits. 2,093

A continual national skills competency program ensures all volunteers are accredited to deliver the latest healthcare techniques.

A network of committed volunteers give freely of time, care and expertise to help fellow South Australians.

75,747 DUTY HOURS 1 77,509

653 ADULTS

EVENTS ATTENDED 19,575 PATIENTS TREATED

Bicycle Response Team (BRT)

ADMIN/OTHER SUPPORT HOURS 1 $4,524,116 TOTAL VALUE OF VOLUNTEERING HOURS 2 (DUTY AND TRAINING)

BRT crews use bikes kitted out with medical equipment, navigating crowds for a rapid clinical response.

$

9 EVENTS COVERED

Healthcare Professionals

Advanced Event Medics

24,566 TRAINING HOURS 1

Event Responders

Adelaide Central Arno Bay Balaklava Band Berri/Barmera Campbelltown Gawler Gilbert Valley Limestone Coast Mallala Mitcham/ Colonel Light Gardens Mt Barker

Murray Bridge Noarlunga OSS Playford Prospect Port Adelaide Port Lincoln Port Pirie Salisbury State Unley Victor Harbor Waikerie West Torrens

Whyalla/Port Augusta Woodville

Event Medics

Volunteer: www.stjohnsa.com.au/eventfirstaid Donate: www.stjohnsa.com.au/donate

28 DIVISIONS

1 Hours based on internal reporting year 1 December 2018-30 November 2019. 2 The updated volunteer dollar replacement hourly rate figure for 2019/20 is $45.10 per hour and was provided by Volunteering SA/NT. The basis of this calculation is taken from the biannual Australian Bureau of Statistics (ABS) average weekly earnings figures for Australia. This methodology follows Associate Professor, Dr Lisel O’Dwyer’s (previously Prof Duncan Ironmonger) approach to calculating a dollar value figure for volunteering, and is one of the calculations that forms the overall value of volunteering figure.

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St John Ambulance Australia SA Inc Annual Report 2019/20

ENHANCING QUALITY OF LIFE

COMMUNITY CARE

The St John Community Care program extends our community impact by providing support and companionship to the elderly and those at risk of social isolation. Our compassionate and dedicated volunteers make this program possible by delivering a range of services and support to clients. They are matched with clients on a one-to-one basis to accommodate shared interests and goals to create a cohesive volunteer-client relationship. The program focuses on wellness and reablement, with a view to ‘doing with’ the client, rather than ‘doing for’ the client, to enable them to retain independence and lead their lives in a way that is meaningful to them. The second half of the last financial year saw great adaptation to program services due to COVID-19 impacts and adhering to government social distancing and infection control guidelines. We are pleased to report the innovative approaches taken to ensure clients and volunteers remained connected through this time and program objectives were able to be achieved.

Community Care program

Volunteers

Extending the gift of friendship as a volunteer can include home visiting or outings, help with shopping or a friendly chat, to improve quality of life. 371 COMMUNITY CARE

A network of volunteers makes a life-changing difference by building bridges to community involvement, independence, self-esteem and confidence.

4 COMMUNITY CARE REGIONS IN METROPOLITAN ADELAIDE

15,524 VOLUNTEER HOURS $700,155 VALUE OF VOLUNTEERING HOURS 1

CLIENTS MAINTAINING THEIR INDEPENDENCE WITH SOME SUPPORT 113 Male (30%) 258 Female (70%) 327 COMMUNITY CARE VOLUNTEERS 85 Male (26%) 242 Female (74%) 7 COMMUNITY CARE SUPPORT TEAM (Headcount, not Full Time Equivalent) 2 Male (28%) 5 Female (72%)

North East South West

$

SPECIALISED SERVICES PROGRAM (METRO-WIDE) - Circle of Friends - Computer Companions - Meaningful Moments - Treasured Stories Program

Funding

Commonwealth Government Department of Health – Commonwealth Home Support Program (CHSP)

Commonwealth Government Department of Health – Community Visitors Scheme (CVS) Home Care and Residential Care

South Australian Government Department of Human Services – South Australian Home and Community Care Funding (SA HACC)

Office for Ageing Well Positive Ageing Fellowship Grant (PAFG)

The Community Visitors Scheme (CVS) activity received grant funding from the Australian Government.

St John SA Home and Community Care Program (SAHACC) is funded by the Government of South Australia Department of Human Services.

Volunteer: www.stjohnsa.com.au/communitycare Donate: www.stjohnsa.com.au/donate

Commonwealth Home Support Program Funded by the Australian Government Department of Health. Visit the Department of Health website http://www.health.gov.au/ for more information.

Although funding for this program has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.

1 The updated volunteer dollar replacement hourly rate figure for 2019/20 is $45.10 per hour and was provided by Volunteering SA/NT. The basis of this calculation is taken from the biannual Australian Bureau of Statistics (ABS) average weekly earnings figures for Australia. This methodology follows Associate Professor, Dr Lisel O’Dwyer’s (previously Prof Duncan Ironmonger) approach to calculating a dollar value figure for volunteering, and is one of the calculations that forms the overall value of volunteering figure.

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St John Ambulance Australia SA Inc Annual Report 2019/20

FIRST AID IN SCHOOLS

HELPING KIDS STAY SAFE AND RESPOND SAFELY TO AN EMERGENCY

Our free First Aid in Schools (FAiS) program is a community service that educates the next generation of first aiders to provide timely and effective first aid in a range of situations. A qualified St John First Aid Trainer visits schools and tailors the program to suit each year level. Skills taught include how to recognise an emergency, how to call 000 for an ambulance, managing a range of basic injuries, dealing with an unconscious person, and for older students, how to perform cardiopulmonary resuscitation (CPR). Aligned with core competencies identified within State and National Curriculum, children can develop their skills over time and it also provides a useful introduction to the first aid topic for those that are interested in joining the St John Youth Development program. Students receive a gift bag with educational tools to continue their learning beyond the classroom and assist with retaining this lifesaving information. Due to COVID-19 government regulations, FAiS has been on hiatus until further notice. We look forward to reinstating the program when guidelines allow it.

School participation

Volunteers

HOW IT WORKS

First Aid in Schools fits within the South Australian Curriculum, Standards and Accountability Framework (SACSA) and the Australian Curriculum: Health & Physical Education Learning Area. 33 SCHOOLS INVOLVED Children enjoy the interactive, group-based training which encourages peer-supported learning. The program is reflective of school grades for age-appropriate first aid training delivery. 4,740 GRADUATES Student graduates

A team of specialist trainers instills the skills and confidence to respond safely to emergencies, with students able to continue an interest through St John SA Youth Development program. 5 TRAINERS 1 Male 4 Female 1 STAFF COORDINATOR (0.4 FULL TIME EQUIVALENT)

• Sessions of 45 minutes to 2 hours. • Starts with the basics: identifying danger, checking for response and calling Triple Zero (000), through to specific incidents common with children, like anaphylaxis, asthma and choking. • Interactive group-based training techniques encourage peer-supported learning. • Program is divided into school grades: R-2, 3-4, 5-6, and 7. • Available in public and private primary schools.

Training hours

5,451 CLASSROOM EDUCATION HOURS

Register your school Volunteer Donate Corporate sponsorship opportunity www.firstaidinschools.org.au

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St John Ambulance Australia SA Inc Annual Report 2019/20

YOUTH ENGAGEMENT

SKILLS FOR TOMORROW’S LEADERS AND HEALTHCARE PROFESSIONALS

St John SA youth are everyday kids doing extraordinary things.

Our Youth Development program teaches first aid skills to children aged 11 to 17. Once qualified they can start attending selected events and providing first aid to our community under the supervision of our highly qualified adult members. Beyond first aid, our young people learn a range of important life skills that see them develop the tools, confidence and compassion to contribute in a positive way to their community. Youth members can attend a range of fun camps and competitions and even earn proficiency badges and SACE points along the way. A number of personal development and leadership opportunities are available to empower our youth to explore their potential. We focus on providing a fun, safe and engaging platform for young people to contribute to the community whilst developing key first aid, life and social skills.

Little lifesavers

Skill development

22

We enable young people to develop life skills like teamwork, communication and organisation, as well as gaining the knowledge to save a life. But most of all being a junior or cadet is about having fun! 86

Our young people aim for proficiency and Grand Prior’s badges, SACE Units and state/national competition participation, all of which deliver a broad set of skills.

CADET DIVISIONS

Blackwood Campbelltown

Pt Lincoln Pt Pirie Renmark Tea Tree Gully Unley Victor Harbor West Torrens Whyalla Woodville

Gawler Glenelg Mallala Metro Youth Mitcham/Colonel Light Gardens Mt Barker Mt Gambier Noarlunga Playford Prospect (x2) Pt Adelaide

136 PROFICIENCY CERTIFICATES 66 JUNIOR INTEREST CERTIFICATES 6 YOUTH LEADERSHIP COURSE PARTICIPANTS

JUNIORS 8-11 34 Male (40%) 52 Female (60%) 382

CADETS 12-17 159 Male (42%) 223 Female (58%) 232 YOUTH MEMBERS 18-25 85 Male (37%) 147 Female (63%) 40,335 CADET HOURS 1 (up to 18 years of age)

Join Cadets: www.stjohnsa.com.au/cadets Become a leader: www.stjohnsa.com.au/volunteer-now Donate: www.stjohnsa.com.au/donate

1 Hours based on internal reporting year 1 December 2018-30 November 2019.

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St John Ambulance Australia SA Inc Annual Report 2019/20

EDUCATION & PRODUCTS

EQUIPPING SOUTH AUSTRALIANS WITH SKILLS AND EQUIPMENT TO SAVE LIVES

St John SA is synonymous with first aid, which in addition to the first aid services we provide at events, also covers first aid training and products. We deliver a wide range of accredited and non-accredited first aid courses to suit all industries and skill levels. Ranging from basic resuscitation all the way through to advanced life support and even courses specific to those in remote areas, our First Aid Trainers are equipped to educate South Australians with lifesaving skills that contribute to community resilience. St John SA is an approved training provider with SafeWork SA and a member of the Australian Resuscitation Council. All first aid course content is regularly audited against requirements for the Registered Training Organisation (RTO) governing body, ASQA. In addition to the first aid training we provide, we also stock an extensive range of first aid products to give people the resources to support their first aid knowledge. We also offer a mobile first aid kit restocking service for SA businesses where we audit and replenish the contents of kits and assist with ongoing first aid compliance.

Learning how to save a life

Kits and equipment

Tailored training courses

Accredited and non-certificate training courses are delivered at St John SA training centres across the state, and on-site at participant venues. 231,160

As part of our commitment to make first aid available to everyone, we offer a range of products and equipment. These include products for personal use, workplace compliance, home and vehicle use. A workplace restocking service is also available.

Bespoke courses are provided to organisations like MFS, SAPOL, Allwater, SA Power Networks, SA Water and schools. 5,004 TAILORED COURSE TRAINING CERTIFICATES

PUBLIC FIRST AID TRAINING HOURS 39,744 TRAINING CERTIFICATES

Barmera Barossa CBD Flinders Uni Clare Elizabeth Gawler Hilton Adelaide Kadina Marion Sports & Community Centre Millicent Morphett Vale Mt Barker Murray Bridge

Naracoorte North Gambier Football Club Port Adelaide Football Club

Port Augusta Port Lincoln

Port Pirie Prospect Renmark

Product sales

Sferas Unley Victor Harbor Whyalla Woodville

23% Components

1% Books, posters & stickers

26 PUBLIC TRAINING VENUES

23% First aid kits

Bayside Church Victor Harbor Gramac Mt Gambier South Augusta Football Club Spot on Co CBD Westlands Whyalla

5 TEMPORARY COVID-19 RELOCATIONS

Do a course: www.stjohnsa.com.au/training Buy a kit: www.stjohnsa.com.au/shop Donate: www.stjohnsa.com.au/donate

53% Defibrillators

St John SA delivers any nationally recognised training in partnership with RTO 88041 St John Ambulance Australia Ltd.

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St John Ambulance Australia SA Inc Annual Report 2019/20

STATE EMERGENCY RESPONSE

STRENGTHENING SA’S ABILITY TO PREPARE, RESPOND AND RECOVER FROM EMERGENCY

As a community organisation operating purely for the benefit of the South Australian community, we take our role in the State Emergency Management Plan very seriously. St John SA contributes to the Plan as a key first aid provider, increasing the state’s preparedness, response and recovery capacity in the event of a State Emergency. As part of the Ambulance and First Aid Functional Service, we can readily mobilise responders to provide support to emergency services during times of bushfires, floods, extreme weather events, and as we have seen in the last year, unprecedented events like a pandemic. More recently we have exercised our role in response to the summer 2019/20 bushfires, which saw us providing first aid support to firefighters on the front line, as well those displaced to Evacuation and Recovery Centres, and subsequently in response to the COVID-19 pandemic. We value the multi-agency approach the State Emergency Management Plan fosters for times of State Emergency or disaster so that the South Australian community can be most effectively supported and protected.

Responsibilities

Readiness to respond

State-wide resources/coordination 653 OPERATIONS ADULTS 71

Provide a structured command, communications and logistics capacity under the Ambulance & First Aid Functional Service (A&FAFS) - First Aid Functional Group: • Activate/deploy personnel • First aid/casualty triage (on scene/treatment centres/hospitals/welfare facilities) • Patient evacuation (excluding rescue) • Communications 45 PERIODS OF SUPPORT AT EMERGENCIES (bushfires, extreme weather events) 2 PERIODS ON STANDBY

First response crews are backed by state-wide infrastructure including fleet vehicles, comprehensive medical equipment, command, communications and logistics capabilities. 38 MOBILE FIRST AID UNITS (STRETCHER CAPABLE) 15 SUPPORT FLEET (VEHICLES) 2 COMMAND/ COMMUNICATIONS UNIT 4 MAJOR VENUE COVERAGE 1 ST JOHN SA STATE OPERATIONS CONTROL CENTRE

HEALTHCARE PROFESSIONALS 24/7 STATE DUTY OFFICER & DISASTER RESPONSE COORDINATOR, PAGERS & GOVERNMENT RADIO NETWORK

Working relationships with key stakeholders

STATE EMERGENCY MANAGEMENT ARRANGEMENTS

Established working relationships with key emergency service providers enable us to respond cohesively.

STATE EMERGENCY MANAGEMENT ARRANGEMENTS Emergency/Disaster response

STATE GOVERNMENT AGENCIES SA Health, Dept of Human Services, Emergency Services

ST JOHN AMBULANCE AUSTRALIA Interstate and International Development/Assistance

Emergency service partners:

SA Police (SAPOL) SA Ambulance Service (SAAS) Country Fire Service (CFS) State Emergency Service (SES) Metropolitan Fire Service (MFS) SA Sea Rescue Squadron Surf Life Saving SA

SA AMBULANCE SERVICE (SAAS) Service agreement

SA AMBULANCE SERVICE (SAAS) State Controller

ST JOHN AMBULANCE AUSTRALIA SA INC Operations Branch Full time staff Statewide resources, vehicles and equipment *

Volunteer: www.stjohnsa.com.au/emergencyresponse Donate: www.stjohnsa.com.au/donate

SA COUNTRY FIRE SERVICE (SACFS)

AMBULANCE AND FIRST AID FUNCTIONAL SERVICES First Aid Functional Group

SURF LIFE SAVING SA INC MOU to support St John SA

*Including 24/7 State Duty Officer & Disaster Response Coordinator, Pagers & Government Radio Network

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St John Ambulance Australia SA Inc Annual Report 2019/20

HISTORY & HERITAGE

DISCOVERING, SHARING AND PRESERVING OUR HERITAGE FOR FUTURE GENERATIONS

St John has a rich international history, dating back some 900 years ago when the Knights of St John would care for sick and injured pilgrims. We highly value the historical heritage of St John and its evolution throughout the ages, which has enabled it to grow into the modern- day organisation we champion today. In order to capture and document this history, the St John Historical Society of SA was established in 1988 and is part of a network of St John Historical Societies throughout Australia. Each year a Historical Seminar is held where the societies gather and subsequently publish an annual journal. It is a fascinating record of St John history that ensures these important stories and moments in time are documented for future generations to enjoy. Our dedicated team of Historical Society volunteers work tirelessly to collect, manage, preserve and research artefacts that reflect the history of the Order of St John and St John Ambulance. Many of these elements are on display in the St John SA Historical Society Museum, which is open for members of the public to enjoy. Coupled with the extensive knowledge our Historical Society volunteers have of St John, the museum is a treasure trove of St John history and memorabilia.

The Museum

Volunteers

Research into the advancement of first aid techniques, kits and equipment can be viewed at the St John Ambulance Historical Society Museum.

The Historical Society is run entirely by a committed team of volunteers who use their expertise to research, document and share our rich history. 2,643 HOURS OF VOLUNTEER TIME $119,199 VALUE OF VOLUNTEER HOURS 1 $

Visit the museum:

72 Edmund Avenue, Unley

Wed & Fri 10:30-12:30 Sun 14:00-16:00

72 EDMUND AVENUE, UNLEY

Group visits can be arranged at other times, contact museum@stjohnsa.com.au

LOCATION 420 VISITORS 32 VOLUNTEER MEMBERS 22 male (69%) 10 female (31%)

The Historical Society has more information on their Facebook page: facebook.com/StJohnSAHistoricalSociety

St John SA commences establishment of a single State Ambulance Service.

St John Ambulance Brigade formed providing first aiders at events.

St John Ambulance Australia granted status of Commandery.

First Aid in Schools program established.

St John SA celebrates its 135 th anniversary.

St John begins in South Australia teaching First Aid.

Community Care program established (first known as Neighbourhood Care).

St John adopts multi-national leadership (priories other than London’s Grand Priory).

1885

1914

1952

1991

1992

2004

2013

1888

1936

1941

1946

1988

1999

2015

2020

Queen Victoria grants St John the status of a British Royal Order of Chivalry.

Role formalised under the State Emergency Management Plan.

Bicycle Response Team launched.

Ambulance service transitioned to SAAS.

St John Ambulance Historical Society in SA founded.

Cadets established in South Australia.

St John Ambulance Australia becomes a Priory.

1 The updated volunteer dollar replacement hourly rate figure for 2019/20 is $45.10 per hour and was provided by Volunteering SA/NT. The basis of this calculation is taken from the biannual Australian Bureau of Statistics (ABS) average weekly earnings figures for Australia. This methodology follows Associate Professor, Dr Lisel O’Dwyer’s (previously Prof Duncan Ironmonger) approach to calculating a dollar value figure for volunteering, and is one of the calculations that forms the overall value of volunteering figure.

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St John Ambulance Australia SA Inc Annual Report 2019/20

STATE SUPERINTENDENT’S REPORT

Emergency Preparedness

Youth Development

2019/20 has certainly presented us with a range of exciting opportunities, as well as a number of challenges brought about largely by the COVID-19 pandemic. Whilst no one could have predicted such an event on a global scale, I am proud of how our members rose to the challenge and kept service to the South Australian community at the forefront of their minds. Despite the uncertainty in the world and in our own community, particularly in the events space that our volunteers are synonymous with, adult and youth members alike kept up with online training and virtual meetings to ensure that they remained skilled and ready to respond to community needs. We were fortunate to have plenty of events to keep us busy in the first three quarters of the year. Of particular note were the Royal Adelaide Show, Triple J’s One Night Stand concert, Schoolies, and Adelaide 500. The Royal Adelaide Show saw St John volunteers cover an enormous 559 event shifts and treat 474 clinical patients and 650 non-clinical patients. Triple J’s One Night Stand concert took 30 volunteers to Lucindale – our largest regional deployment in three years. Schoolies and Adelaide 500 were once again busy events, with hundreds of clinical and non-clinical treatments. Despite events being cancelled almost in their entirety from March, St John volunteers still attended 2,093 events and treated 19,575 patients; these numbers highlight the profound impact our Event Health Services teams have on community health and safety. It was not just event hours that kept our volunteers busy though – 24,566 hours were spent on training to ensure clinical skills and first aid best practice were maintained at all times. Additionally, 77,509 administration and support hours were contributed to help our volunteer programs and deployments run smoothly, which is an invaluable service to make our community work possible. Further volunteer divisions received fleet upgrades to modernise and improve their existing Mobile First Aid Units, and St John Centre refurbishments continued, with Prospect and Woodville Centres receiving outstanding updates to give volunteers new and improved facilities. Event Health and Medical Services

As part of their ongoing training, St John volunteers prepare to support the community in times of State Emergency or disaster, namely providing assistance to SA Ambulance Service under the Ambulance & First Aid Functional Service – First Aid Functional Group, as part of the State Emergency Management Plan. During a year that has involved such difficult circumstances for the South Australian community and times of State Emergency, the skills and services of St John volunteers have been needed more than ever. Throughout the devastating summer bushfires, our members covered shifts 24/7 for weeks on end to support the health and wellbeing of firefighters and locals on the frontline of the fires. Harrowing stories rose from the ashes, both from those in the line of fire and also the St John volunteers that were there to help those most affected. I would like to personally thank each and every member who selflessly gave of their time and expertise to help others through such a difficult time. No sooner had we begun to regroup from the fires when a global pandemic was announced. Once again, our resilient cohort of volunteers stood ready to put the health and safety of the South Australian community first. From temperature screening and patient transport to assisting at COVID-19 testing locations, St John volunteers provided on the ground support to SA Ambulance Service, SA Health and various corporate organisations to keep SA safe. We were very fortunate in SA to have avoided many of the devastating consequences of this pandemic seen in other areas, and I thank all the St John volunteers who played a part in the state’s excellent response to the public health crisis. All St John Ambulance SA members were given the opportunity to contribute to the development of the next Strategic Plan that will guide the organisation’s activities through to 2025. It was fantastic to see so many volunteers actively engaged in the process, sharing their thoughts and feedback and providing constructive ideas that will propel St John forward in the years to come. I look forward to the implementation of the Strategic Plan in the coming financial year. Member Engagement in St John SA Strategy

State Cadet Competitions went ahead once more in August 2019. While the National Competitions unfortunately could not be held due to the bushfires in New South Wales and Regional Competitions unable to be held due to COVID-19, the State Competitions were still a wonderful opportunity for our young people to put their months of training and skill development to the test. At the October 2019 Awards Day, we also celebrated a number of our youth members as they received various awards to recognise their achievements and contributions to St John. Well done to Junior of the Year, Ziyuan Bian, Cadet of the Year, Hannah Broadbent, and Youth Leader of the Year, Jasmine Lanzilli. Grand Prior’s Badges were also received by Jayda Addleton, Taylor Bayly, Kate Green and Rebekah North. Finalists in the Bendigo Bank Youth Leadership Award included Taylor Bayly, Tyrene Gardiner and Emily Hawke. Congratulations to all of you and thank you for everything you do for St John. Additionally, Tyrene Gardiner from the Port Lincoln Cadet Division was named a finalist in the 7NEWS Young Achiever Awards. Tyrene was recognised for his contributions to the Port Lincoln community through volunteering with St John and fundraising to install a public access defibrillator in the local shopping centre. Congratulations on this significant achievement, Tyrene. 2019/20 has certainly been a year that we will not forget anytime soon. As we look to the year ahead of us, I am excited for the opportunities that await to extend our positive community impact and continue to steer St John Ambulance SA into an innovative organisation at the forefront of Event Health and Medical Services. Thank you to all the volunteers who selflessly give of their time for the benefit of the community, and the team of staff and Board members who provide support and guidance to allow the organisation to grow and evolve and better serve South Australians.

Stepping into the role of State Superintendent at the end of the financial year has been a fantastic challenge and privilege. I am thrilled to be taking on this opportunity within St John SA and have already been enjoying working with members to create an even better volunteer experience. I would also like to thank outgoing State Superintendent, Ian McGeachie, for his dedicated service and excellent leadership during his time in the role.

Melissa Oudshoorn MStJ

State Superintendent

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